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HP Recommended

HELLO COMMUNITY, SINCE I BOUGHT MY LAPTOP, I HAVE BEEN HAVING PROBLEMS WITH SOUND ISSUES WHEN USING ZOOM OR TEAMS, ESPECIALLY WITH HEADPHONES ON. I HAVE REPORTED AND SENT THE COMPUTER TO HP, BUT THEY SAID THERE IS LIQUID INSIDE THE LAPTOP AND THEREFORE NOT COVERED BY THE WARRANTY. THE THING IS, I HAVE HAD THIS HEADPHONES COMPUTER AUDIO PROBLEM FROM THE FIRST WEEK I BOUGHT THE LAPTOP, AND I FEEL IT HAS NOTHING TO DO WITH ANY LIQUID. I HAVENT EVEN USED THE LAPTOP FOR 3 MONTHS AND I ALREADY FACE SUCH A PROBLEM. I WAS TOLD TO PAY AN AMOUNT ALMOST EQUIVALENT TO THE ORIGINAL PRICE OF THE COMPUTER, OR TAKE MY LAPTOP UNREPAIRED. I FEEL UNFAIRLY TREATED AND HP IS TRYING TO SHIFT THEIR RESPONSIBILITY TO ME FOR A FAULTY LAPTOP.  PLEASE HOW DO I GET OUTBOF SUCH A DILEMMA? THANK YOU, 

1 REPLY 1
HP Recommended

@Osomni

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

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Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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