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Bang & Olufsen Audio Control not working

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HP Omen Laptop 15-ax009na
Microsoft Windows 10 (64-bit)

Recently I've noticed when playing games on my laptop that the audio is very flat with very little to no bass. I then went to open up the B&0 Audio control panel app, only to find that it wasn't working, I've tried stopping the service and opening Untitled.pngit up again but it does not open. I've updated the BIOS and all my drivers, yet it's still not working. Any help?

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Message 2 of 11
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Hi,

 

Try downloading and reinstalling the Realtek HD Audio software package on the following link - this should also reinstall the B&o gui.

 

http://ftp.hp.com/pub/softpaq/sp80501-81000/sp80538.exe

 

When the reinstallation has completed, restart the notebook.

 

Regards,

 

DP-K

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Message 3 of 11
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Hi,

 

Thanks alot it worked this time round, just for future reference is there a reason why this has happened? I always update my drivers and have never uninstalled any of them. 

 

Other than that i'm very thankful for your help.

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Hi,

 

You're welcome :generic:

 

It's difficult to say exactly what caused the problem, but my best guess would be a Windows update.

 

All the best,

 

DP-K

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After installing the driver update that you provided me, about a month later I received another update through Driver Booster 4 telling me there was another update to the Realtek Audio Driver, however after installing the update and restarting my laptop, I found that Bang & Olufsen Audio Control wasn't working nor was it running and I couldn't even run it. 

 

I guess I'll keep to this driver update that you've provided me until I hear that HP has released some sort of update to resolve this issue, other than that, the driver is working just fine.

 

Thank you for your help.

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I got my Audio working again by going back to older driver

 

  

Device Manager

Realtek High Def Audio

Update Driver

Browse Computer

Let me pick from list

Choose: version 6.0.1.7730  1/26/16

then reboot after

 

Don't let Driver Booster Bullying you into upgrading it again!

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I HAVE NEW LAPTOP HP ENVY CORE I5 ,AT THE FIRST TIME I BOUGHT I IT WAS WORKING BUT LATER I INSTALL NEW WINDOWS 10 {64 BIT } AND ITS SOUND STOP WORKING I INSTALLED THE NEW DRIVER FROM HP SUPPORT CENTER BUT WHEN I RESTARTED IT I CANT OPEN THE SHOTCUT FOR BANG AND OLUFSEN SOUND SYSTEM IT ALSO DONT HAVE EFFECT IT SUCKS WHEN I COMPARE WITH THE FIST I  PLAYED ..HELP PLZ...

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Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you


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Message 9 of 11
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After my last comp update my sound completely stopped working, I have re-downloaded the Realtek driver but still do not have the Bang Olufsen Audio controls or have any sound?? Please help 

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Message 10 of 11
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Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you

 

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