Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Built-in microphone not working!!!

HP Recommended
HP ENVY x360 - 15m-dr0011dx
Microsoft Windows 10 (64-bit)

My HP ENVY x360 laptop's microphone stopped working a few months ago out of nowhere. That means no one can hear me on zoom meetings, I can't even use this laptop for any virtual work meetings, I cannot use Cortana, I can't video chat with anyone. I am very tech savvy and I have tried everything. I can hear people on a virtual meetings such as, Zoom/Google Duo/Skype/Microsoft Teams but no one can hear me. . .


I have gone into the microphone speech settings, my native language is set to US.

Online speech recognition is also on, in the speech settings.

Microphone access has been granted to Cortana, and the Chrome browser, for google audio.

When I run diagnostics for my device, under HP Support Assistant, it doesn't even recognize a problem.


 It's 2021 and everything involves virtual meetings and I can't even use this laptop to attend any meetings, since no one can hear me, PLEASE HELP!! 

New member
1 1 0 1
Message 2 of 2
Flag Post
HP Recommended

I have the same issue - HP Spectre Folio Convertible; up to date with Windows, HP updates, and audio drivers


My internal microphone disappeared a few months ago and I have worked through the steps detailed in previous threads multiple times even though these show an older version of Windows so some as not available anymore


Audio diagnosis by HP Assistant shows everything is running as expected however this is not the case


Problem exists across all applications using an internal mic (Zoom/Teams/WhatsApp/Skype)


Any help would be appreciated


Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation