Crackling/Static Noise from Laptop

[Arham09]

Hi there, 

I was wondering if someone from the community could help me basically I have been getting static noise/crackling sound coming from my laptop. It happens whenever I play a videos with audio.  It first happened a few months ago, I would be watching videos on Youtube with earphones plugged in and whenever there is audio a static/crackling sound would come from the headphones. I first thought that my earphones were damaged therefore purchased a new set however when I plugged in the new earphones the same problem happened. I used my brothers headphones (different brand) in case my new headphones were faulty however the issue still persisted. The crackling/static sound still happens when their is audio coming from the speakers. I know its an audio issue because if I play a video and have the audio on mute there is no crackling/static sound coming. I've contacted window support about this and the advisor went through a number of setting such as adjusting playback, updating drivers etc however no solution was found. I was wondering if anyone has experienced anything similar and found a solution to this.

Regards, 

Arham09 

[praveenbv]

Hi@Arham09, Welcome to the HP Support Community!

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

I understand you are having an issue with static when on speakers. I would like to assist you today with resolving this issue.

Please confirm your full product number of your computer. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?

Here is a document to help with No sound or Distorted sound from speakers (Windows 10).

 Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Arham09]

Hi Praveenbv,

I appreciate you reaching out, my product number is :2K6T8EA#ABU. I have made no software or hardware changes to the laptop. My drivers are all up to date having said that I followed the instruction you provided and ran an audio check however no issues were found. I then proceed to the next step which was to troubleshoot sound problems and whilst it was checking a message popped up saying that "Turn off Sound effects and enhancements". I went ahead did that and so far there is no issue with the audio. However, I would need to give it sometime to really test as the crackling audio issue comes and goes. So I'll provide another update soon.

Many Thanks,

Arham09 

[Arham09]

Hi Praveenbv,

Just when I thought the issue was resolved it has came back again. I'm still getting the crackling noise from the laptop and my earphones. Please advise on alternative solutions.

Regards,

Arham09

[praveenbv]

Hi@Arham09Arham09,

`We have done the basic troubleshooting as per the document and the notebook needs to be checked taking remote access so that get to know it's a hardware or software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.