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08-23-2020 04:15 AM
Hi, I bought a laptop two weeks ago and I'm very disappointed with this unsolvable sound issue with earphones.
There is this crackling sound:
1) two pops during booting, HP logo and *crack* *crack* in earphones
2) horrible crackling (or static noise) after few minutes of absence or even normal usage; same issue immediately after waking up from sleep mode.
It's crackling during listening to anything, but also static noise, pops during silence. Watching the wallpaper doing nothing and *crack* *crack* *crack*
Restarting the laptop helps for a few minutes. After it its crackling again, restarting, few minutes, crackling again.
1) updating audio drivers, changing drivers, updating graphics drivers, updating all possible drivers, updating BIOS, nothing
2) trying another headphones - same issue
3) Regestry Editor tricks
4) audio checks, Windows trouble shooting, whatever
5) power setting tricks
6) turning off fast start-up or sleep mode (crackling comes back few minutes after restarting like earlier)
Nothing on hp.com, nothing on Reddit, nothing on random sites helped. Very annoying, bought a new laptop and can't enjoy watching youtube because music crackles, talking crackles. Silence also crackles.
Please help me, I've tried every trick there is on the Internet and it's still crackling...
08-25-2020 05:29 PM
@k55 To resolve issues with a noisy fan, as such issues or more or less related to the fan, to confirm, simply connect a headphone to the device and check if the sound continues to occur from the computer, or if it switches to the headphone instead.
If the issue persists from the device and not the headphone, try the below steps:
- Updating your Notebook computer BIOS
- Keeping notebook air vents clear and clean
- Increasing the efficiency of the notebook to reduce heat
- Using Windows Task Manager to identify corrupt processes
- Selecting power save settings to shut off your computer when it is not in use
P.S: Welcome to HP Community 😉
Keep me posted,
If the information I've provided was helpful,
Give us some reinforcement by clicking the solution and kudos buttons,
That'll help us and others see that we've got the answers!
I am an HP Employee
08-25-2020 09:47 PM
Hey, it's not a noisy fan. It's odd crackling in the earphones during silence and constant noise during watching/listening.
Your copy-pasting something about cleaning vents, it's two weeks laptop, come on.
Your answer is beside the question.
08-26-2020 12:40 PM
I understand your concerns.
In that case, please perform the system file check.
1) Select Start, and in the search box, enter Command Prompt. Press and hold (or right-click) Command Prompt (Desktop app) from the search results and select Run as administrator.
2) Enter DISM.exe /Online /Cleanup-image /Restorehealth (note the spaces before each "/").
3) Enter sfc /scannow (note the space between "sfc" and "/").
If the issue still persists, please perform the system reset.
Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.
You have a choice of two methods to reset your computer.
If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.
If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.
Have a nice day!!
08-31-2020 11:13 AM
Hey, this /scannow thing did not change anything. Tried restoring earlier, didn't help either.
What sometimes helps is unplugging the earphones and plugging them again but ONLY during playing. Replugging never helps when the sound is stopped.
Any ideas what's wrong with Windows 10?
08-31-2020 02:18 PM
@k55 If you've done all the recommended steps and yet the issue persists, I suggest you talk to HP support and discuss your options, follow the below steps to get started:
1) Click on this link - http://www.hp.com/contacthp/
2) Click on Sign-in or select the product using the below step:
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form, to populate a case number and phone number for yourself!
Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from,
here's how private messages work: Click here for details.
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee
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