Dual Microphone Array Microphone only is not working.Camera is ok.

[ambadi_07]

My HP-15S EQ2143 AU Laptop's dual array microphone only is not working.Camera works perfectly. It is deected by system but no audio input is available by it. Performed driver updates and all other testes and confirmed as a hardware failure by me and a hp service centre and suggests replacement of this module. 
I want the exact part number of the camera module in my laptop so i can search for it for replacement. One of the hp service official service centre near me said that it is difficult to source this. Or can you provide a way to source this camera module?

[Deep_World · Accepted solution]

Hi  @ambadi_07,
 
Welcome to the HP Support Community!

Thanks for reaching out!

I  hear your concern about the  microphone fail while the camera still works fine. Thank you for already performing driver updates and even consulting an HP service center   

In the meantime, Since you’ve already confirmed with HP service that it’s a hardware issue and replacement is needed, To identify the exact part number for the camera/microphone module in your HP 15s-eq2143AU laptop. To ensure we provide you with the correct part number, we’ll need your laptop’s serial number. This allows us to look up the precise spare part details for your specific unit configuration.

 Kindly share your serial number with us via private message . Once we have it, we can check the HP parts database and let you know the exact part number. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

I hope this helps.