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‎10-14-2020 09:52 AM

HP Recommended
Product: HP ENVY 13 X360 Ryzen 7-4700/16GB/512/Win10, 13-Ay0001nw (21B20EA)
Operating System: Microsoft Windows 10 (64-bit)

After updating Windows 10 my microphone and Fn+F8 (it should mute my mic and light up an LED) stopped working. It couldn't find my microphone.

After finding this post and doing what it said my microphone is now working and I can be heard
https://h30434.www3.hp.com/t5/Notebook-Audio/Envy-x360-mic-not-working/td-p/7730761
but Fn+F8 still doesn't do anything 😥 Before the update everything worked. How can I repair it?

5 REPLIES 5

‎10-17-2020 07:33 AM

HP Recommended

@John15321

 

I reviewed your post and I understand that the mute button is not working after a recent Windows update.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the version of Windows installed on your computer? (Like 1903, 1909, or 2004)

 

I recommend update the BIOS from the below link and check whether the issue is resolved.

 

https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110071.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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‎10-17-2020 09:04 AM

HP Recommended

My windows version is 2004 (build 19041.572).

 

Before updating my BIOS I have to mention that I have my 512gig SSD split in half, on the other half I have a Linux distro. Currently, I don't use it, because I'm waiting for a new release of that distro, so I don't care if I lose it anyway (I know you only support problems with Windows). So should I do something else before updating the BIOS to not break anything?

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‎10-18-2020 11:01 AM

HP Recommended

@John15321

 

Updating the BIOS should not break anything on the operating system level as it is done outside the operating system.

 

Cheers!

The_Fossette
I am an HP Employee

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‎10-18-2020 05:12 PM - edited ‎10-19-2020 05:16 AM

HP Recommended

Unfortunately, that didnt do anything 😞 
After the BIOS update finished successfully the Fn+F8 still doesn't work

Was this reply helpful? Yes No

‎10-19-2020 09:33 AM

HP Recommended

@John15321

 

I recommend you perform a system restore back to the date when the mute key was working fine.

 

Follow the steps in the below article to perform a system restore.

 

https://support.hp.com/in-en/document/c03327545

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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