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Jyo2
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Message 1 of 15
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Solved!

HP ENVY Beats Speakers not working

HP Recommended
HP ENVY 17 NoteBook PC
Microsoft Windows 10 (64-bit)

Hi,

MY HP laptop prompted for windows update, and after the update is done, topspeakers(inbuilt Beats speakers) stopped working. The sound is still audible from the bottom of the laptop, it feels like the sound is coming from far away. 

 

Can you help me to fix the speakers?

Thanks,

Jyo

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
143,690 67,254 22,556 34,661
Message 2 of 15
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HP Recommended

Hi:

 

If your model envy PC has the IDT audio chip, reinstall the W10 audio driver and restart the PC.

 

If your notebook's support page does not have W10 drivers, then use this one...

 

This package contains the driver that enables the IDT High-Definition (HD) Audio in supported notebook models that are running a supported operating system.

 

6.10.6492.0 Jul 17, 2015

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

View solution in original post

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14 REPLIES 14
Paul_Tikkanen
Level 21
Level 21
143,690 67,254 22,556 34,661
Message 2 of 15
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HP Recommended

Hi:

 

If your model envy PC has the IDT audio chip, reinstall the W10 audio driver and restart the PC.

 

If your notebook's support page does not have W10 drivers, then use this one...

 

This package contains the driver that enables the IDT High-Definition (HD) Audio in supported notebook models that are running a supported operating system.

 

6.10.6492.0 Jul 17, 2015

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

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neergstu
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Message 3 of 15
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HP Recommended

Thanks for the link finally working again.:smileyhappy:

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Nixxi
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Message 4 of 15
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HP Recommended
Wow! You are a star! Spend the whole day trying to fix this. And trying to google answers. Nothing helped!! Just want to say thank you xxx
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Paul_Tikkanen
Level 21
Level 21
143,690 67,254 22,556 34,661
Message 5 of 15
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Anytime.

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DinoAl
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Message 6 of 15
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I tried this solution and it worked, but it made the bottom speakers stop working. What should I do? I hope there is a way to get both sets working.

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PompD
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Message 7 of 15
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I'm having the same issues with my sound.  Sound isn't coming through Envy built-in speakers OR my bluetooth speakers.  I've downloaded and tried installing the new drivers you've suggested but I get a message the driver isn't supported.  

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PompD
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Message 8 of 15
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The message I'm getting is:

 

"The hardware detected is not supported by this IDT software package.  The install will be aborted."

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Edward_Ter
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Message 9 of 15
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how do I know if I have an IDT audio chip?

 

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Kumar0307
HP Support Agent
HP Support Agent
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Message 10 of 15
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@Edward_Ter, Welcome to the HP Support Community!

 

To assist you better, what model HP PC are you using?

Refer to this document to know how to find the Product Name or Product Number.

 

Keep me posted for further assistance.

KUMAR0307
I am an HP Employee

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