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Solved!
HP ENVY Beats Speakers not working
05-27-2017 05:39 AM

Hi,
MY HP laptop prompted for windows update, and after the update is done, topspeakers(inbuilt Beats speakers) stopped working. The sound is still audible from the bottom of the laptop, it feels like the sound is coming from far away.
Can you help me to fix the speakers?
Thanks,
Jyo
Solved! Go to Solution.
Accepted Solutions
05-27-2017 05:46 AM - edited 09-18-2019 06:40 PM

Hi:
If your model envy PC has the IDT audio chip, reinstall the W10 audio driver and restart the PC.
If your notebook's support page does not have W10 drivers, then use this one...
This package contains the driver that enables the IDT High-Definition (HD) Audio in supported notebook models that are running a supported operating system.
6.10.6492.0 Jul 17, 2015
https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe
05-27-2017 05:46 AM - edited 09-18-2019 06:40 PM

Hi:
If your model envy PC has the IDT audio chip, reinstall the W10 audio driver and restart the PC.
If your notebook's support page does not have W10 drivers, then use this one...
This package contains the driver that enables the IDT High-Definition (HD) Audio in supported notebook models that are running a supported operating system.
6.10.6492.0 Jul 17, 2015
https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe
10-22-2019 05:33 PM

@Edward_Ter, Welcome to the HP Support Community!
To assist you better, what model HP PC are you using?
Refer to this document to know how to find the Product Name or Product Number.
Keep me posted for further assistance.
KUMAR0307
I am an HP Employee

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