• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-19-2023 11:14 AM - edited ‎12-19-2023 11:37 AM

HP Recommended
Product: HP EliteBook 840 G6 Notebook PC

After Instaling Windows and Updating I found that there is driver of Smart Sound Technology (Intel SST) OED missing and Sound is not working. INTELAUDIO\DSP_CTLR_DEV_9DC8&VEN_8086&DEV_0222&SUBSYS_8549103C&REV_0011

in the device manager was written: DSP_CTLR_DEV_9DC8&VEN_8086&DEV_0222&SUBSYS_8549103C&REV_0011\4&67fd074&0&0800 had a problem starting. No speakers found, no microphones found.

The description for Event ID 0 from source "Intc OED" cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

What should I do now? If anyone knows about this error, please share your knowledge.
Thanks in advance!

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-23-2023 10:42 AM

HP Recommended

After lots of stuffing around what ended up fixing it for me was enabling Intel Managment AMT/ME in the firmware (BIOS).

Intel SST OED driver version10.23.4880.250
https://ftp.hp.com/pub/softpaq/sp142501-143000/sp142821.exe


I hope this helps someone, please write a comment if it helped someone.

View solution in original post

2 people found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎12-23-2023 10:42 AM

HP Recommended

After lots of stuffing around what ended up fixing it for me was enabling Intel Managment AMT/ME in the firmware (BIOS).

Intel SST OED driver version10.23.4880.250
https://ftp.hp.com/pub/softpaq/sp142501-143000/sp142821.exe


I hope this helps someone, please write a comment if it helped someone.

2 people found this reply helpful
Was this reply helpful? Yes No

‎12-25-2023 07:02 AM

HP Recommended

Thank you very much! Had exactly the same issue and enabling the Intel Managment AMT/ME in the firmware (BIOS) sound worked again. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.