07-21-2019 08:16 AM
The speakers on the HP Spectre x360 work fine but whenever I plug in my headphones (which work perfectly) into the laptop, the sound continues to play from the laptop speakers. I have tried troubleshooting the sound, restarting the laptop etc nothing is working. The playback tab in the audio device manager doesn't even list an option for headphones. It only lists 'Realtek High Definition' so I can't even select an alternative option for sound. The laptop doesn't even recognise/acknowledge the headphones being inserted into the audio jack.
Everything else in the laptop is working perfectly so I'm really disappointed about this.
Please can someone help?
07-23-2019 05:10 PM
Welcome to HP support community.
Follow the below steps to fix this issue:
Step 1: To make headphone as the default device
a. Click on Start; Go to Control Panel.
b. Click on Sound.
c. Switch to Recording.
d. Select your microphone/headset as the default device.
e. Save the changes by clicking on OK.
Step 2: Updating the audio driver from Device Manager.
- Select the Start button, type Device Manager, and select it from the list of results.
- Look for Audio Inputs & Outputs and expand the List
- Look for the Audio drivers then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.
- If Windows doesn't find a new driver, you can try looking for one on the device manufacturer's website and follow their instructions.
Step 3: Uninstall and re-install your audio device drivers
Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.
Then check the box delete the software for this device.
Now restart the computer and then update the Bios, Chipset and Audio drivers on your PC from our HP support website, using this link.
Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
Refer this link to know how to use HP support assistant.
Let me know how it goes.
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