HP Smartfriend seems like a total scam.

[JayPGeeee]

I accidentally deleted my audio drivers on my laptop.  When I have the HP site detect my model, it finds it, then provides ONE option for a driver that my OS doesn't even support.  I spent 2 hours with a windows tech who eventually said it comes back to HP who needs to direct me to the older version of the driver and its installer.

I signed up for Smartfriend, but nothing happened (no emails, no phone number provided, etc.) so I thought I signed up wrong.  Did it again now I'm charged twice.  Finally got emails a day later.  Fair enough, figured I'd just call the billing number to correct the duplicate.  It hangs up on me/fails every time I call.

Fair enough, I figured I'd at least call the service number to get my issue fixed.  That call fails every time I call it.

This reeks of a scam.  Cancelling the payment through my credit card company.  BUYERS BEWARE.   

Don't even bother copying and pasting your company blurb crap in this thread.  This is a warning to other consumers.  You can post blurbs but you can't answer the phone, I get it.

[Dragon-Fur]

@JayPGeeee 

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Out of Warranty?  What to do...

Should you wish to do so, you can kindly ask for help with the Audio problem here in the Community.

For those of us who are "Out of Warranty" people, submitting a case to HP is not an option.

HP Support does not generally provide free service for out-of-warranty devices.

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HP SMARTFRIEND SERVICES

• HP Out-of-Warranty Supports – Purchase Options

Phone number posted in the Website

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[JayPGeeee]

Thanks but already disputed with my credit card company.  The HP numbers for technical support and billing do not work.  I paid for nothing.

[Dragon-Fur]

@JayPGeeee 

"Thanks, but"

Well, you are welcome.

I believed the process should work to contact support -- it is unfortunate the phone contact at the website did not help.

I understand the frustration.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[praveenbv]

Hi@JayPGeeee

Welcome to HP Support Community

II suggest you contact HP Smart Friend if you are facing issues with 3rd party Apps and bill related, Please contact smart friend.

Link: https://www8.hp.com/us/en/services/consumer/smartfriend-overview.html

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.