• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

beersteiner, thanks for your above comment!  It's what got it working for me too!

HP Recommended

Can confirm this fixed the audio on my HP Spectre 360 running Mint 17.2. 

 

Let me express how grateful I am to you and everyone who contributed to resolving this problem, thanks for your persistence and clever work. (no thanks to HP!)  I was so disappointed reading this thread when I realized that I would have to revert back to Windows.  I have no idea how you did it, but you really saved the day!

HP Recommended

Thank's a lot Ingmar,

I now have a great computer.

 

HP Recommended

Seems like this fix makes the sound in windows to stop working, anyone who knows what to do if you wana dualboot?

HP Recommended
Hey meemsbror,

I've run into this issue also. I find that if I reboot twice into windows the sounds starts working again.
HP Recommended

Can confirm that this solved my problems, as well, on Kubuntu 15.04. Thank you for this!

HP Recommended

I followed the solution offered without success. I'm not exactly a newby to Linux as I've been using distros for 10 years. But I'm really only an end-user. Resolution has been beyond me.

 

I bought the Spectre X360 successfully installing Ubuntu MATE 15.04 with the MATE desktop environment 1.8.2 but with the sound problem. I ditched windows in the installation. It's a lovely machine, elegantly designed and will suit my basic purposes. Ububutu MATE is running beautifully otherwise. I prefer the pad set-up with a precise scrolling function down the LHS to the clunky two finger arrangement under Windows.

 

Once I managed to work out how to change the read-only file etc/default/grub using either Vi Improved or GVim [I forget which] the relevant part of the file read as follows:

 

GRUB_DEFAULT=0
GRUB_HIDDEN_TIMEOUT=0
GRUB_HIDDEN_TIMEOUT_QUIET=true
GRUB_TIMEOUT=10
GRUB_DISTRIBUTOR=`lsb_release -i -s 2> /dev/null || echo Debian`
GRUB_CMDLINE_LINUX_DEFAULT="quiet splash"
GRUB_CMDLINE_LINUX="GRUB_CMDLINE_LINUX_DEFAULT="quiet splash acpi_backlight=vendor acpi_osi='!Windows 2013' acpi_osi='!Windows 2012'"

 

I would have thought you'd delete the previous line - GRUB_CMDLINE_LINUX_DEFAULT="quiet splash" - but noone mentioned it. I followed the process in the solution and got this aplay -l response:

 

aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: HDMI [HDA Intel HDMI], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: HDMI [HDA Intel HDMI], device 7: HDMI 1 [HDMI 1]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: HDMI [HDA Intel HDMI], device 8: HDMI 2 [HDMI 2]
Subdevices: 1/1
Subdevice #0: subdevice #0
james@Writer:~$ aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: HDMI [HDA Intel HDMI], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: HDMI [HDA Intel HDMI], device 7: HDMI 1 [HDMI 1]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: HDMI [HDA Intel HDMI], device 8: HDMI 2 [HDMI 2]
Subdevices: 1/1
Subdevice #0: subdevice #0

 

I fiddled around with downloading Pulse but that changed nothing. The sound control window only refers still to the HDMI device. Maybe I have missed something....

 

This is extremely disappointing. I've successfully used Linux on two previous HD laptops, and have Ubuntu MATE sucessfully installed on a Sony Viaio and Linux Mint 17 on my Asus desktop [it was a cost decision, HP!]. I gave my granddaughter my lovely HP Folio for her final year of school. I hope the HP people can come up with a quick solution, although I see this thread has ben going on for a very long time.

 

 

HP Recommended

Make that Linux on THREE previous HP laptops....

HP Recommended

I am not a student!! I am retired. I have 4 degrees, 2 of them research degrees. And a certificate.... Where did that come from?

HP Recommended

Stay calm. You update your drivers on windows with HP, then you install linux. You do the little change in the grub, shutdown and power up twice on linux (no reboot), everything should be fine.  If you need more help, just ask, 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.