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‎10-20-2022 07:01 AM

HP Recommended
Product: HP Notebook 15-da1041tu
Operating System: Microsoft Windows 10 (64-bit)

My audio jack is not working. My laptop not detecting my headphones. My headphones are working perfectly fine on other devices.

 

I have checked troubleshooting sound problems. But that is detecting no issues.

 

I have checked my hardware component tests that is also working fine. All hardware tests passed.

 

I have all the latest drivers. Drivers are up-to-date.  

 

 

What can I do to repair my audio jack problem?

 

 

 

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-20-2022 08:00 AM

HP Recommended

A repair tech may be needed to diagnose the problem and do the repair.

 Getting inside these newer laptops is challenging for the normal user.


I'm not an HP employee.
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5 REPLIES 5

‎10-20-2022 07:11 AM

HP Recommended

Here is the spec page for that model

https://support.hp.com/us-en/product/hp-15-da1000-laptop-pc/23301551/model/26671169/document/c062448...

It states it has - 1 headphone/microphone combo jack.  I suspect the jack configuration on the headphones is different than the combo jack, unless you have a combo headset.


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‎10-20-2022 07:14 AM

HP Recommended

Earlier the same headphones were working. 

 

But now its not working.

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‎10-20-2022 07:22 AM - edited ‎10-20-2022 07:22 AM

HP Recommended

That is interesting.  If the audio quits from the speakers when the headphones are inserted, then assuming the jack has failed and needs to be replaced.


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‎10-20-2022 07:25 AM

HP Recommended

How can I replace my audio jack? 

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‎10-20-2022 08:00 AM

HP Recommended

A repair tech may be needed to diagnose the problem and do the repair.

 Getting inside these newer laptops is challenging for the normal user.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No
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