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‎06-05-2020 04:49 AM

HP Recommended
Product: HP 17-cb0005na
Operating System: Microsoft Windows 10 (64-bit)

HP 17-cb0005na

My internal microphone does not work, using it with voice recorder only records white noise and nothing is heard on apps such as Zoom.

A plugged in combi microphone headset works fine.

 All troubleshooting apps show no issues. 

Driver is Microphone Array (Intel(R) Smart Technology (Intel(R) SST)). 10.0.18362.1 dated 18/03/2019

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-05-2020 08:59 AM

HP Recommended

Uninstalled the device restarted machine downloaded and installed latest drivers (Same as were previously installed according to device manager). Restarted machine again and now it works.

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1 REPLY 1

‎06-05-2020 08:59 AM

HP Recommended

Uninstalled the device restarted machine downloaded and installed latest drivers (Same as were previously installed according to device manager). Restarted machine again and now it works.

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