08-18-2019 07:55 AM
After sending my laptop for repairs in the last 2 weeks the when I plug in my earphones (headphones) the screen goes blank and the laptop goes to sleep. The only way it seems to wake up is when I remove the earphones.
I have tried updating the audio drives and unistalling and checking troubleshoot is therw are any issues and it doesn't pick any up.
I did catch a break about an hour ago when I reset all the audio setting to default but an hour later it decided to go to sleep while I was watching a video and refused to turn on until I removed the earphones. I changed the earphones and I encountered the same problem so now I don't what to do because Noone else seems to have had the problem.
08-20-2019 08:46 AM
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