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‎04-27-2020 01:08 PM

HP Recommended
Product: HP Envy x360m
Operating System: Microsoft Windows 10 (64-bit)
I have the same issue as noted below.  HP, what was/is resolution for permanent fix?
 
Edel_Weiss
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Laptop buzzing sound/distortion from internal microphone

 ‎09-21-2019 02:25 PM - edited ‎09-21-2019 02:32 PM

Product: HP ENVY X360 - 15-Cn0007nn
Operating System: Microsoft Windows 10 (64-Bit)

I bought this laptop before 1 month and since the beginning I have been having issues with the microphone.

 

When I start to speak, the sound from the microphone is not clear and there is some buzzing/distortion sound. I am talking about the laptop's internal microphone.

 

I've tried all of the basic and advanced steps with troubleshooting the microphone audio, but nothing has helped so far. The troubleshooter says that there are no sound issues, but clearly there is some kind of a buzzing robotic sound coming from the microphone when I speak.

 

Sometimes the problem is fixed by itself and the buzzing sound disappears on its own, but later it will come back again.

 

I am not sure if this is a software or a hardware issue.

1 REPLY 1

‎05-01-2020 04:38 PM

HP Recommended

@Jay_Craig

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Step 1: Check the microphone hardware (do not skip any troubleshooting steps if you feel steps are repeating) 
  • Step 2: Update the audio driver
  • Step 3: Use the Troubleshooting tool
  • Step 4: Configure the sound settings in Windows
  • Click here: https://support.hp.com/in-en/document/c03421813 to complete the troubleshooting step.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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