02-17-2020 11:18 AM - edited 02-17-2020 11:21 AM
I am referring to the following post:
I never got an answer. The problem hasn't been solved and the HP PC Hardware Diagnostics doesn't solve this issue, because this is a software issue, since it appears and dissapears on its own.
Please give me a solution that will permanently fix this problem.
02-19-2020 05:20 PM
I have gone through the previous post and I see that you have already tried multiple troubleshooting steps
I suggest you run the Test only for the Audio and Microphone
- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second.
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Audio
If all the Tests pass, please perform a Reset and check if that helps.
You can refer to this Link: https://support.hp.com/in-en/document/c04742289
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
03-22-2020 03:03 AM
sorry for taking the time to answer. I did what you suggested. The component tester for audio has only an option for speaker or headset. There is no option for microphone. I did the test for the headset and it passed, but again, no microphone test.