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Laptop internal microphone distorted sound

HP ENVY x360 - 15-cn0007nn
Microsoft Windows 10 (64-bit)

I am referring to the following post:

 

https://h30434.www3.hp.com/t5/Notebook-Audio/Laptop-buzzing-sound-distortion-from-internal-microphon...

 

I never got an answer. The problem hasn't been solved and the HP PC Hardware Diagnostics doesn't solve this issue, because this is a software issue, since it appears and dissapears on its own.

 

Please give me a solution that will permanently fix this problem.

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Laptop internal microphone distorted sound

@Edel_Weiss

 

I have gone through the previous post and I see that you have already tried multiple troubleshooting steps

 

I suggest you run the Test only for the Audio and Microphone

 

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Audio

 

If all the Tests pass, please perform a Reset and check if that helps. 

 

You can refer to this Link: https://support.hp.com/in-en/document/c04742289

 

Thank you 


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

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Laptop internal microphone distorted sound

Hello, again,

 

sorry for taking the time to answer. I did what you suggested. The component tester for audio has only an option for speaker or headset. There is no option for microphone. I did the test for the headset and it passed, but again, no microphone test.

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Laptop internal microphone distorted sound

Just so that you can hear what the sound is like, I will upload the file here.

 

https://www.speakpipe.com/voice-recorder/msg/6of3nuflhzd9lrlp

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