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Microphone not working

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OMEN by HP Laptop W2N35UA#ABA
Microsoft Windows 10 (64-bit)

HP Omen Laptop - product number :W2N35UA#ABA


Microphone is not working, all troubleshooting via windwows, and HP Support Assistant Audio Check show that it is working. I also updated drivers via HP Support Assistant to no avail. 


In windows sound settings, and under the recording tab i see microphone array enabled, but i cannot get the green bars to light up indicating a working microphone.


If  i attach a usb logitech headset with microphone, same thing. The headphones will work, but the microphone will not. 


This is a software issue, and not a hardware one if new hardware also does not work. 

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Windows privacy settings had turned off my microphone, or really made it so it wasn't available. Now it works. However it is VERY low, even after adjusting it to 100% and the boost to 100%



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HP Support Agent
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I reviewed your post and I understand that the microphone is very low on the computer.


Don’t worry, I assure you I will try my best to get this sorted.


I am glad to hear that the microphone is working now. I recommend you follow the below steps and check if it helps the microphone volume.


1. Disable enhancements

  - Right Click on the Volume icon on the taskbar, select "Recording“, Double

     click on Microphone.

  - Open the Enhancements / Effects Tab.

  - Check "Disable All Sound / System Effects“. Click Apply, OK, test the Microphone again.

2. Change format of the Microphone

  - Right click on the Volume Icon on the taskbar, select "Recording Devices".

  - Double click on Microphone.

  - Go to the Advanced Tab, choose any of the 16 bit options on the list.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

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