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12-01-2020 12:43 PM
Product: OMEN by HP Laptop W2N35UA#ABA
Operating System: Microsoft Windows 10 (64-bit)
HP Omen Laptop - product number :W2N35UA#ABA
Microphone is not working, all troubleshooting via windwows, and HP Support Assistant Audio Check show that it is working. I also updated drivers via HP Support Assistant to no avail.
In windows sound settings, and under the recording tab i see microphone array enabled, but i cannot get the green bars to light up indicating a working microphone.
If i attach a usb logitech headset with microphone, same thing. The headphones will work, but the microphone will not.
This is a software issue, and not a hardware one if new hardware also does not work.
2 REPLIES 2
12-06-2020 02:20 PM
I reviewed your post and I understand that the microphone is very low on the computer.
Don’t worry, I assure you I will try my best to get this sorted.
I am glad to hear that the microphone is working now. I recommend you follow the below steps and check if it helps the microphone volume.
1. Disable enhancements
- Right Click on the Volume icon on the taskbar, select "Recording“, Double
click on Microphone.
- Open the Enhancements / Effects Tab.
- Check "Disable All Sound / System Effects“. Click Apply, OK, test the Microphone again.
2. Change format of the Microphone
- Right click on the Volume Icon on the taskbar, select "Recording Devices".
- Double click on Microphone.
- Go to the Advanced Tab, choose any of the 16 bit options on the list.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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