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Microphone sound incredibly low

HP Recommended
HP Envy 13-ah0005ng
Microsoft Windows 10 (64-bit)

Hello dear friends,

 

I am writing this forum post because I have a real issue with my microphone. Actually it is working but so barely that other people hear my voice only from very far. I really have to shout and even then, people can hardly hear me. Ofcourse I first tried the options google had to offer me:

 

 - right click on the sound icon down right the screen. Hit the record tab. Select properties, go to levels and boost the microphone to 100 (= max settings).

- In the settings menu of windows, go to system, then sound, then the problem solver. Ofcourse no problems where detected. If i tried to test the microphone, it indicates the max value is about 7%.

- uninstalling all drivers and let microsoft re-install by restarting your laptop.

- I ran the problem solver from HP Support Assistance. No problems where found.

 

 As a microphone, I am using the build in microphone from the laptop and a external headset (Nubwo N11). I hope you guys can help my out. Thank you in advance.

6 REPLIES 6
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HP Support Agent
HP Support Agent
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Message 2 of 7
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@Panzer1337

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Are you using NVIDIA or Intel CPU?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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Hi Echo_Lake,

 

Thank you for your reply. Regarding your questions:

  • I am not sure when this exact problem occured. To be honest, I didn't use this laptop for videocall purposes in a very long time. Last time was probably about a year ago and I didn't notice any difficulties then.
  • No, just using windows making sure everything is updated accordingly. I am using the drivers only approved / downloaded by HP (HP Support Assistant Software).
  • I have a intel CPU namely the Intel i7 8550U @ 1,8 Ghz and a Nvida GPU Geforce MX150.
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HP Support Agent
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Message 4 of 7
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@Panzer1337

Thank you for posting back. 

 

I have a few troubleshooting steps we could try to fix the issue:  

  • Step 1: Check the microphone hardware (do not skip any troubleshooting steps if you feel steps are repeating) 
  • Step 2: Update the audio driver
  • Step 3: Use the Troubleshooting tool
  • Step 4: Configure the sound settings in Windows
  • Click here: https://support.hp.com/in-en/document/c03421813 to complete the troubleshooting step.

Hope this helps! Keep me posted for further assistance.
Please click “
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ECHO_LAKE
I am an HP Employee

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Hello,

 

I tried all the steps. None of them had any effect. However, on a few occasions I received some error messages:

 

When trying the problem solving tool as described in step 4 I received the following message (translated): "Audio extensions are not loaded - Not solved."

problem1.PNG

 

In trying step 5: I see no microphone boost, only the external microphone settings:

problem2.PNG

 

https://imgur.com/0ix2Ul0

 

Thus everything has still no effect unfortunately 😞

 

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Quick update:

 

It turns out my problems are solved. What I did is the following:

running windows update while keeping your external mic plugged in. Then click on optional updates. I had the option to install a bunch of Itel drivers and it turned out this actually helped in my case.

 

Thank you for the support. You can close my case.

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@Panzer1337

Thank you for posting back.

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.


Have a nice day ahead.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

ECHO_LAKE
I am an HP Employee

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