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HP Recommended
HP Pavilion 15-cs2550nd
Microsoft Windows 10 (64-bit)

Hi,

 

I recently bought a Pavilion 15 with i7. It has a built in realtek mic.

The microphone does not work with any app. I tried many of them. Suchs as Hangouts, Skype, Audio recorder, Voice recorder. Nothing. Weirdly, when I checked the settings (right click audio, open sound settings) it says all is working fine. The test bar even registers sounds. So the mic MUST be working. 

I checked all other settings, right device selected, unmuted, input volume etc.

Checked the HP support assistent.

Checked B&O audio control.

Checked through the device manager.

Updated drivers.

Tried through the systems troubleshooting.

I used Bitdefender for antivirus and firewall, switched everything off....

Basically the system says the microphone works just fine. And it is clear the the system registers sound as the indicators go up or to the right when making noise (see screenshots).

 

But it isn't.

It  does not record or share anything. The simple app Audio Recorder produces nothing.  Skype does not recognize any mic. Also the systems speech recognition set up does not register anything.

Am I overlooking something? Thx in advance for any help.

 

mic sound setting.png

 

privacy settings mic.png

 

speech recognition fail.png

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Thx @Dragon-Fur!

 

I got it working.

Went to properties. The listen tab.

Changed the 'playback through this device' from default playback device to the realtec device.

Tagged listen and it worked! Untagged listen. Ok/Apply.

 

solution.jpg

 

It works with all apps now. 

 

View solution in original post

3 REPLIES 3
HP Recommended

@Taffus 

 

If you have not done so, check / adjust the Microphone Permissions.

 

Check microphone and camera permissions:

Settings > Privacy >

Check settings for

Camera

and

Microphone

 

 

New computer is warrantied against certain types of failures (hardware).

If you like, contact HP Technical Support, open a case, and ask for help.

 

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HP Pavilion 15-cs2550nd

 

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Dragon-Fur

HP Recommended

Thx @Dragon-Fur!

 

I got it working.

Went to properties. The listen tab.

Changed the 'playback through this device' from default playback device to the realtec device.

Tagged listen and it worked! Untagged listen. Ok/Apply.

 

solution.jpg

 

It works with all apps now. 

 

HP Recommended

@Taffus 

 

You are welcome.

 

Excellent outcome.

 

Happy Listening!

 

For those reading - Example - Internal Microphone Enable

 

Control Panel > icon view > Sound

Tab Recording

Tap Internal Microphone to highlight

Properties

Device usage > (Select) Use this device (enable)

Apply / OK to save changes

 

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

 

 

Dragon-Fur

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