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- HP Community
- Notebooks
- Notebook Audio
- Re: Microphone

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03-21-2020 03:38 PM
I am totally lost: microphone works, but doesn't work...
I did every check, it is all good:
- realRtek audio lastest system installation
- no audio problems detected in HP audiotest
- in settings, audio, the microphone WORKS
- in all tools, like teams, zoom, skype: it does not work, see example in this skype test.
- windows is up to date
- I checked the privacy: all apps have access to the microphone.
- i went through the virtual assistent tests, did it all, and all seems ok.
And then, this afternoon: it worked, suddenly. I don't understand why though. I did a call in Zoom, it worked in Skype. But then I switched off, had another call tonight, and... it did not work again... WHY???????? is it a firewall thing? It seems to be blocked somewhere centrally.
Solved! Go to Solution.
Accepted Solutions
03-31-2020 01:21 AM
Hi @all!
I'd like to share you my sudden solution...
We have connected headphones with mic to check whether it will work, then Speech settings -> Microphone setup your speech recognition button Get Started -> Cortana can't hear me -> Repeat sentence -> Diagnostics finished, Problems found (configure mic) and solved.
Then external microphone worked normally in apps, but after we disconnected external microphone internal microphone has started to work normally in apps.
I don't know what exactly helped so presented you the whole flow.
Hope this solution can halp someone else ))
03-24-2020 02:27 PM
Welcome to the HP Support Community!
I reviewed your post and I understand that the microphone is not working correctly.
Don’t worry, I assure you I will try my best to get this sorted.
- Did you try recording using the Mic?
- Is the Mic working in Windows?
Meanwhile, I recommend you follow the below steps and check if it helps.
1. Run Audio Troubleshooter
- Launch Troubleshooting by typing and clicking “Troubleshooting” in
Windows search.
- Click on "Playing Audio".
- Follow the on-screen instructions.
2. Check if microphone isn't disabled.
- Right click on the Volume Icon on the taskbar, select "Recording Devices".
- Click on "Show disconnected devices", and "Show disabled devices".
- Select on Microphone, click on "Properties". If it is disabled, enable it.
- Once enabled, set Microphone as default audio input device.
3. Check if microphone isn't muted.
- Right Click on the Volume icon on the taskbar, select "Volume Mixer".
- On the Microphone slider, slide it up to 100%.
4. Boost sensitivity of Microphone
- Right Click on the Volume icon on the taskbar, select "Recording".
- Double click on Microphone.
- Open the Levels Tab, move the Microphone boost slider up to check audio.
5. Disable enhancements
- Right Click on the Volume icon on the taskbar, select "Recording“, Double
click on Microphone.
- Open the Enhancements / Effects Tab.
- Check "Disable All Sound / System Effects“. Click Apply, OK, test the Microphone again.
6. Change format of the Microphone
- Right click on the Volume Icon on the taskbar, select "Recording Devices".
- Double click on Microphone.
- Go to the Advanced Tab, choose any of the 16 bit options on the list.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
03-27-2020 11:55 AM
Hello! I have the similar problem on laptop HP Pavilion Laptop 15-cs2xxx.
Mic is working in windows Properties - Sound - Test your microphone and Sound - Recording tab, but system doesn't provide the sound to any app. The significant issue is that in Privacy Settings - Microphone - Choose which apps can access your microphone - there are only 2 apps in the list:
Web viewer and Cortana. I only can assume that the mic problem is related to this issue.
Realtek Audio driver was successfully updated yesterday via HP Assistant - no effect.
03-27-2020 08:32 PM
I recommend you follow the steps in the below article and check if it helps.
https://support.hp.com/in-en/document/c05942024
In which application/software you are facing the issue? @siarblack.
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
03-29-2020 11:11 AM
What is the exact model for your computer?
What is the operating system you are using?
Cheers!
The_Fossette
I am an HP Employee
03-30-2020 09:42 AM
Welcome to the HP Support Community!
I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.
- What is the exact model for your computer?
- What is the operating system you are using?
- Have you performed any troubleshooting steps before posting?
Look forward to hearing from you and you have a great day!
Take care.
Cheers!
The_Fossette
I am an HP Employee
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