No Audio Output Devices found (no speakers)

[Swiftblade]

Hello,

I have just bought the HP Victus 16-d1 notebook and I have a problem with the speakers. My issues are identical with the ones described in Solved: No Audio Output Devices found (no speakers) - HP Support Community - 8059943 ( 1:1 with the screenshots in the original thread) and I was hoping for a possible model specific solution for my notebook. If such a solution exists, please share it with me and the rest of the community. All directions to rectify the issue are wholeheartedly welcome.

[ub6424]

Hello @Swiftblade 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <device manager>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[Swiftblade]

Thank you for the timely response, here are the details you have asked about:

OS Name: Microsoft Windows 10 Education
Version: 10.0.19044 Build 19044
System Model: Victus by HP Laptop 16-d1xxx

System SKU: 6M2Z4EA#AKE

Processor: 12th Gen Intel(R) Core(TM) i7-12700H, 2300 Mhz, 14 Core(s), 20 Logical Processor(s)

BIOS Version/Date: AMI F.07, 4/20/2022

And the device manager screenshot:

[ub6424]

Hello @Swiftblade 

(1) Download and install / update

Realtek High-Definition (HD) Audio Driver

6.0.9254.1 Rev.C

192.1 MB

Jan 21, 2022

Download

(2) Reboot and test <audio>

(3) if it still fails, download and install / update

Realtek High-Definition (HD) Audio Driver

6.0.9132.1 Rev.A

629.7 MB

Jun 4, 2021

Download

(4) Reboot and test <audio>

(5) Please report your results

[Swiftblade]

I have tried installing both drivers but with no success. Additionally, I have noticed that plugging USB headset works (sound comes from the headset), but using the 3.5mm output doesn't. After installing the drivers proposed by You, the device manager looks as follows:

I have also noticed that there is a missing driver for the "Intel High Definition Audio" device which I have already downloaded from Realtek* High Definition Audio Driver for Windows® 10 64-bit and Windows 11* for the 11th Generation... (latest version) and installed. As expected, the driver is for 11th gen Intel products, whereas my product is a 12th gen and this also didn't solve the issue.

[ub6424]

Hello @Swiftblade 

(1) Download and install from Microsoft Apps Store

HP PC Hardware Diagnostics Windows

(2) Run <HP Diagnostics for Windows>

- Perform <all> tests

(3) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[Swiftblade]

Based on your description I have ran this set of tests:

and obtained the following results:

[ub6424]

Hello @Swiftblade 

Perform component tests:

Component test	What the test does	Test duration	What the test does not check	Interactive/Noninteractive
System Board	Accesses, lists, and verifies communication with all PCI devices. Checks internal bus lanes, memory, video memory, audio and USB.	30 seconds	RTC battery, PCIMA slots, express card ports, serial ports, parallel port	Noninteractive
Audio	Tests the system audio subsystem functions, including audio controllers and codecs.	60 seconds per Audio output port		Interactive

Please report your results

[Swiftblade]

I can not locate the system board test as seen in the first screenshot:

As for the Audio playback test, this is the result:

and the results report:

[ub6424]

Hello @Swiftblade 

"device not found" ...

Please send pictures of < all > BIOS settings

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )