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‎06-02-2022 05:46 AM - edited ‎06-02-2022 05:52 AM

HP Recommended
Product: HP Spectre x360 - 13-ap0060no
Operating System: Microsoft Windows 10 (64-bit)

Hello

 

I have a audio/speaker problem. "No audio device is installed" it says. You can´t listen with wired headphones either.  I have tried to reinstall the "Realtek Audio" with no success. Tried to update it and so on. Tried the troubleshooter but don't know what the problem is. Also tried  to thru HP harware diagnostics. But it couldn´t run a test at all.

 

Thanks for all help. Go Rangers!

 

Printsc n01. 

JokerJudas_0-1654169842874.png

02.

JokerJudas_1-1654170104010.png

 

EDIT: 

 

printscr 3

 

JokerJudas_0-1654170767695.png

 

Category:
30 REPLIES 30

‎06-05-2022 02:22 AM

HP Recommended

Hey guys,

 

Can anyone help me out? Would really appreciate it. 

 

Best regards 

 

Per

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‎06-06-2022 10:22 AM

HP Recommended

@JokerJudas

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Did you try with a headset?

 

Right click on speaker icon which is on the bottom right of the screen, go to  sound and under play back, select system speakers. Set as default and ok.

 

If the issue persists, install the latest audio drivers: https://support.hp.com/us-en/drivers/selfservice/hp-spectre-13-ap0000-x360-convertible-pc/23238155/m...

 

Let me know if this helps.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day! 


I am an HP Employee

1 person found this reply helpful
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‎06-08-2022 12:59 AM

HP Recommended

Hi Betty,

 

Thanks for you reply.

 

Bluetooth speakers works, but not wired headphones/headset.

 

I went to the driver download section and the screening tool found this and I'm downloading it right now.

 

JokerJudas_0-1654671175428.png

 

When I right click on the speaker I see this for audio settings. Can't find any output external units or speakers. 

 

JokerJudas_1-1654671376047.png

 

 

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‎06-08-2022 01:07 AM

HP Recommended

Downloading all the audio drivers now and will see what happens.

 

JokerJudas_0-1654671998300.png

 

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‎06-11-2022 07:42 AM

HP Recommended

Sure, do keep us posted 🙂

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day! 

 

 


I am an HP Employee

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‎06-11-2022 09:58 AM

HP Recommended

Hi Betty,

 

I downloaded all drivers but it still don't work. I can connect to Bluetooth speaker. But not wired speakers.

Also tried HDMI conncetion to my TV but no sound at all. 😟

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‎06-12-2022 11:50 PM

HP Recommended

Ok please install the softpaq from here: https://support.hp.com/us-en/product/hp-spectre-13-ap0000-x360-convertible-pc/23238155/model/2963682...

 

Let me know if this helps.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day! 


I am an HP Employee

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‎06-13-2022 11:57 AM

HP Recommended
I installed it now and restart. Unfortunately it's no difference 😕 Any other ideas? CAn I download Windows 11? Windows update has an update ready. Have a good one!
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‎06-17-2022 11:47 AM

HP Recommended

Let's do a driver rollback:

 

Press the Windows + X keys on your keyboard. Select Device Manager. Expand Audio driver. Double-click Realtek audio driver. Select the Driver tab. Click Roll Back Driver to restore.

 

Let me know if this helps.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day! 


I am an HP Employee

Was this reply helpful? Yes No
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