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JokerJudas
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Message 1 of 31
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No audio device is installed

HP Recommended
HP Spectre x360 - 13-ap0060no
Microsoft Windows 10 (64-bit)

Hello

 

I have a audio/speaker problem. "No audio device is installed" it says. You can´t listen with wired headphones either.  I have tried to reinstall the "Realtek Audio" with no success. Tried to update it and so on. Tried the troubleshooter but don't know what the problem is. Also tried  to thru HP harware diagnostics. But it couldn´t run a test at all.

 

Thanks for all help. Go Rangers!

 

Printsc n01. 

JokerJudas_0-1654169842874.png

02.

JokerJudas_1-1654170104010.png

 

EDIT: 

 

printscr 3

 

JokerJudas_0-1654170767695.png

 

30 REPLIES 30
JokerJudas
Author
Level 1
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Message 2 of 31
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Hey guys,

 

Can anyone help me out? Would really appreciate it. 

 

Best regards 

 

Per

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Betty0610
HP Support Agent
HP Support Agent
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Message 3 of 31
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@JokerJudas

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Did you try with a headset?

 

Right click on speaker icon which is on the bottom right of the screen, go to  sound and under play back, select system speakers. Set as default and ok.

 

If the issue persists, install the latest audio drivers: https://support.hp.com/us-en/drivers/selfservice/hp-spectre-13-ap0000-x360-convertible-pc/23238155/m...

 

Let me know if this helps.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day! 


I am an HP Employee

1 person found this reply helpful
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JokerJudas
Author
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Message 4 of 31
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Hi Betty,

 

Thanks for you reply.

 

Bluetooth speakers works, but not wired headphones/headset.

 

I went to the driver download section and the screening tool found this and I'm downloading it right now.

 

JokerJudas_0-1654671175428.png

 

When I right click on the speaker I see this for audio settings. Can't find any output external units or speakers. 

 

JokerJudas_1-1654671376047.png

 

 

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JokerJudas
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Message 5 of 31
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Downloading all the audio drivers now and will see what happens.

 

JokerJudas_0-1654671998300.png

 

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Betty0610
HP Support Agent
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Message 6 of 31
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Sure, do keep us posted 🙂

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day! 

 

 


I am an HP Employee

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JokerJudas
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Message 7 of 31
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Hi Betty,

 

I downloaded all drivers but it still don't work. I can connect to Bluetooth speaker. But not wired speakers.

Also tried HDMI conncetion to my TV but no sound at all. 😟

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Betty0610
HP Support Agent
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Ok please install the softpaq from here: https://support.hp.com/us-en/product/hp-spectre-13-ap0000-x360-convertible-pc/23238155/model/2963682...

 

Let me know if this helps.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day! 


I am an HP Employee

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JokerJudas
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Message 9 of 31
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I installed it now and restart. Unfortunately it's no difference 😕 Any other ideas? CAn I download Windows 11? Windows update has an update ready. Have a good one!
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Betty0610
HP Support Agent
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Message 10 of 31
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Let's do a driver rollback:

 

Press the Windows + X keys on your keyboard. Select Device Manager. Expand Audio driver. Double-click Realtek audio driver. Select the Driver tab. Click Roll Back Driver to restore.

 

Let me know if this helps.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day! 


I am an HP Employee

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