No audio device is installed

[JokerJudas]

Hello

I have a audio/speaker problem. "No audio device is installed" it says. You can´t listen with wired headphones either.  I have tried to reinstall the "Realtek Audio" with no success. Tried to update it and so on. Tried the troubleshooter but don't know what the problem is. Also tried  to thru HP harware diagnostics. But it couldn´t run a test at all.

Thanks for all help. Go Rangers!

Printsc n01. 

02.

EDIT: 

printscr 3

[JokerJudas]

Hey guys,

Can anyone help me out? Would really appreciate it. 

Best regards 

Per

[Betty0610]

@JokerJudas

Welcome to the HP Support Community.

I'd be happy to help.

Did you try with a headset?

Right click on speaker icon which is on the bottom right of the screen, go to  sound and under play back, select system speakers. Set as default and ok.

If the issue persists, install the latest audio drivers: https://support.hp.com/us-en/drivers/selfservice/hp-spectre-13-ap0000-x360-convertible-pc/23238155/m...

Let me know if this helps.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Thanks!

Have a great day! 

[JokerJudas]

Hi Betty,

Thanks for you reply.

Bluetooth speakers works, but not wired headphones/headset.

I went to the driver download section and the screening tool found this and I'm downloading it right now.

When I right click on the speaker I see this for audio settings. Can't find any output external units or speakers. 

[JokerJudas]

Downloading all the audio drivers now and will see what happens.

[Betty0610]

Sure, do keep us posted 🙂

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Thanks!

Have a great day! 

[JokerJudas]

Hi Betty,

I downloaded all drivers but it still don't work. I can connect to Bluetooth speaker. But not wired speakers.

Also tried HDMI conncetion to my TV but no sound at all. 😟

[Betty0610]

Ok please install the softpaq from here: https://support.hp.com/us-en/product/hp-spectre-13-ap0000-x360-convertible-pc/23238155/model/2963682...

Let me know if this helps.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Thanks!

Have a great day! 

[JokerJudas]

I installed it now and restart. Unfortunately it's no difference 😕 Any other ideas? CAn I download Windows 11? Windows update has an update ready. Have a good one!

[Betty0610]

Let's do a driver rollback:

Press the Windows + X keys on your keyboard. Select Device Manager. Expand Audio driver. Double-click Realtek audio driver. Select the Driver tab. Click Roll Back Driver to restore.

Let me know if this helps.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Thanks!

Have a great day!