• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you are having hardware issues with your computer, please, Click here for more information.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-11-2023 04:06 PM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-d0000 (2V8U5AV)

I really need help trying to fix (no audio device found ) for 3 days now i reinstalled my windows 2 times but still not fixed please help thank you

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-11-2023 07:56 PM

HP Recommended

@T-Royal-King 

 

Please perform a clean install Audio software/driver, this should help.


     (a) Download the following driver and save on your computer,
                https://ftp.hp.com/pub/softpaq/sp113501-114000/sp113760.exe

     (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
     (c) Right click downloaded file and select Run as administrator,
     (d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
8 REPLIES 8

‎03-11-2023 07:56 PM

HP Recommended

@T-Royal-King 

 

Please perform a clean install Audio software/driver, this should help.


     (a) Download the following driver and save on your computer,
                https://ftp.hp.com/pub/softpaq/sp113501-114000/sp113760.exe

     (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
     (c) Right click downloaded file and select Run as administrator,
     (d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎03-13-2023 05:54 AM

HP Recommended

TRoyalKing_0-1678684920057.png

ok so there is no Realtek audio driver but there are NVIDIA and HD audio driver so should i delete them all?

Was this reply helpful? Yes No

‎03-13-2023 06:09 AM

HP Recommended

So, I have uninstalled all the audio drivers except the microphone in the sound video, and game controllers and I restart the laptop and it worked (without downloading the file) but I hope it don't stop working because it happened before, and it worked for some time then it stopped working if it happens then I will let you know.

Was this reply helpful? Yes No

‎03-13-2023 10:22 AM

HP Recommended

Everything was working fine without downloading the file that u gave me. but I saw that there are some windows updates of Realtek so once i updated them the audio stopped working and whenever I restart my laptop it works for like sometime then it stopped and it is showing the audio speaker but no sound i can also see the Realtek Driver in Device manager but still no sound and also there are 2 updates left which is giving an error and not installing I will send you the screenshot.

Was this reply helpful? Yes No

‎03-13-2023 10:25 AM

HP Recommended

TRoyalKing_0-1678724586770.png

it says this whenever i click on download and install.

 

 

TRoyalKing_1-1678724641408.png

TRoyalKing_2-1678724662297.png

it says the driver is installed and also it says speaker realtek audio but no sound sadly 

 

Was this reply helpful? Yes No

‎03-14-2023 02:12 AM

HP Recommended

sadly i also have the same issue, didnt find the solution.

Was this reply helpful? Yes No

‎03-14-2023 03:06 AM

HP Recommended

Im Sorry To hear that i did everything but i cant fix it this is a new laptop and this issue uh hope it get fixed for all of us..

Was this reply helpful? Yes No

‎03-18-2023 03:29 AM

HP Recommended

Hello??? are u ever gonna reply? or u cant help anymore? please tell me

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.