No audio output device installed

[Ariyaratnam]

The audio was working since the purcase of the note book. Suddenly the speaker is not functioning and not able to turn it on

[banhien]

@Ariyaratnam

Please try to download and install the following software first

         http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

and post back the result / error ,,,

Regards.

[Ariyaratnam]

Hello,

I tried your suggestion. The message I got was "THE HARDWARE DETECTED IS NOT SUPPORTED BY THIS IDT SOFTWARE PACKAGAE. THE INSTALL WILL BE ABORTED"

Please help

[banhien · Accepted solution]

Hi,

Now please try Realtek High-Definition (HD) Audio Driver (Windows 10 v1607) for your machine:

   http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78234.exe

Source:   https://support.hp.com/gb-en/drivers/selfservice/hp-15-ay100-notebook-pc/12499456/model/13556515

Regards.

[Ariyaratnam]

Hi,

Thank you very much for your help. It worked.

Regards

Ari

[Marti902]

I have a HP Envy Notebook -17t-n100 CTO and about a week ago lost my sound.  There is a red x through the sound icon and states I have no audio output deivce installed.  I have downloaded the new software  and still no sound.  I am running windows 10 Home 64- bit.

[jdsglobal]

I have exactly the same problem that started on 25 Aug following a number of support updates through the HP support assistant. However, my computer is an Elitebook x360 1030 G2. I am running Windows 10 Professional. I tried the driver install that you recommended but it had no effect - although it appeared to install nothing happened.

Any assistance would be appreciated because all I have received from Tech Support (after over an hour on the phone) was a link to a software update that didn't work.

[renaequilts]

I have the same problem....no audio.

I have used the assistant twice to fix it. It seems to work just fine. Then the next time I restart I lose audio again.

Fixing this over and over is very frustrating. It is a new laptop....if I don't get some help soon I will be taking it back.

[jdsglobal]

I had a phone session with technical support yesterday and she reinstalled the audio driver and it worked! ...For a little while...

I walked back into my office yesterday afternoon to a high-pitched, ear-piercing squeal coming from my laptop. I restarted to no avail then did a cold shutdown. This got rid of the squeal but now my little red X is back. I hope to have a follow up call with HP today and will keep you posted on my progress.

[renaequilts]

I have now reinstalled the audio device three times. It is currently working. Hopefully this time it will hold over and work tomorrow.

There is obviously a glitch that we all have that is causing it to not work.