Omen Mindframe Prime white noise

[NunoSQR]

I had these headphones before, but had to buy new ones due to the constant disconection of the old ones. The wire was used and didn't connect properly. They were 3 years old.

I bought the exact same model (even though it looks ever so slightly diferent) and they have a constant white noise on the background. The old ones didn't do that so it can't be from the computer, and I already went to the suport and they exchanged them for another pair. The problem still persists.

The sidetown volume is all the way down but its still there. It stays even when there's no sound at all coming from the laptop. The laptop is also Omen so i would guess that it would be compatible. Is this a problem that can be resolved?

[NunoSQR]

I dont know if this can be related in any way, but the batery of the laptop is damaged and will be replaced soon.

[praveenbv]

Hi@NunoSQR, Welcome to HP Community

I have gone through your post and would like to help

 Don't worry I'd like to help you out.

Did you make any software or hardware changes on your PC?

Check if the issue with the Headphones persists with different computers?

Refer this article to know more information about using the HP support assistant. Click Here

Please try the steps recommended below.

1. In Windows, search for and open Windows Update settings.

2. Click Check for updates.

   Windows automatically downloads and installs any available updates.

3. Restart the PC to complete the updates.

4. After the computer restarts, repeat the previous steps until Your device is up to date displays.

   You might have to repeat this process several times until Windows is completely updated.

Let's start off by updating the Bios, Chipset, and graphics card drivers on your PC from our HP support website, using this link.

I'd be happy to assist you with the replacement battery. 

You may order the replacement parts on the HP Parts Store, use the HP Parts Surfer to find the part number and If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal. 

  

Alternatively, I suggest you talk to HP support and discuss your options, follow the below steps to get started: 

  

1) Click on this link. 

2) Click on Sign-in or select the product using the below step: 

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Click on "Show Options". Fill the web-form, to populate a case number and phone number for yourself! 

  

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, here's how private messages work: Click here for details.  

Hope this helps! Keep me posted.  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

Have a great day!  

[NunoSQR · Accepted solution]

Thank you very much for the help!

I did have some updates to complete, but what seem to have done it was updating the headset itself. I didn't know that was a thing. I updated throw the OMEN app and it fixed the problems, on this computer and all the other ones.

About the battery, I had it replaced in the store but thank you very much for all the help provided.