HP Envy x360 Ryzen 5 15' Microphone and speakers crash during Zoom or Messenger calls.

[Chewy718]

I am having the exact same issue across multiple HP Envy's 15M-EE0013DX with ryzen 4500U. the laptop is fantastic but when on zoom calls the microphone will cut out and so will the video, multiple instances of the laptop locking up and creating a loud buzzing sound. I have re-downloaded the latest drivers from AMD's website and it seems to fix the problem temporarily. 

This seems to be something with the graphics driver and zoom. previous to zoom 5.1 this did not happen. 

[svan1971]

What happend to the multiple responses in this thread?

[DFORTI1]

Having the same issue both on Zoom and MS teams conference calls (maybe 50% of calls). Computer is one week old, HP Envy x360 Ryzen. Speakers freak out with loud buzzing noise, only quieted after restart. I have seen this posted on other blogs/forums this week and interested to hear follow up and resolution from HP.

[mfalchion]

Hi,

I'm having the exact same issues with my envy x360 and concerned it's a hardware problem. I've made a thread myself here, and hope we can get a resolution asap. I've only had this a month, but the issues have only become apparent recently using VoIP applications.

https://h30434.www3.hp.com/t5/Notebook-Audio/Regarding-audio-amp-built-in-microphone-issue/m-p/77692...

[svan1971]

HP's only response, do a recovery.  Your brand new laptop has the issue,  you allow it to auto update windows drivers and hp drivers yet you still have the issue and the "fix" is to recover back to the original windows and drivers.    It will unfortunately take time and multiple complaints before it gets addressed buy the people who have more answers than to do a recovery.

[whitty201]

I'm having the same issue. HP support please advise or else I'll have to return it.

[Ali_Ban]

I have the same issue. the computer is 1.5 month old. Started doing this once my daughter started using Zoom for school. it is frustrating. She has to restart her laptop every few hours to get rid of the noise and fix the mic/speaker. She is only 6 and missing a ton of her 1on1 meetings and group work. Any HP staff here?

[marca1]

I am having the same issues 1 month old machine. total problem as my son uses it for school and all zoom calls. reloaded drivers factory reset its a bigtime issue. still under 90 day warranty gonna have to send it back unless they fix it. not sure if  its VOIP related or what..

So frustrated

[svan1971]

HP's response,

 understand your concerns.

Please perform the system file check.

1) Select Start, and in the search box, enter Command Prompt. Press and hold (or right-click) Command Prompt (Desktop app) from the search results and select Run as administrator. 

2) Enter DISM.exe /Online /Cleanup-image /Restorehealth (note the spaces before each "/"). 

3) Enter sfc /scannow (note the space between "sfc" and "/"). 

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Have a nice day!!

Thanks for being an active member of our community. We appreciate it.

The HP Support Community Team

This did not solve the problem, perhaps everyone else here can verify that this solution does not work so then perhaps they will not suggest it anymore but I doubt it.  I tried contacting ZOOM tech support to see if it was an issue with their software, I don't have a paid account so I get nowhere.  Since this happens on more video apps then ZOOM I think this is a HP issue.

[praveen196]

@svan1971

I understand your concern.

In that case, I would suggets you perform the system reset.

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.

You have a choice of two methods to reset your computer.

• If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.

• If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.

Have a nice day!!