cancel
Showing results for 
Search instead for 
Did you mean: 
Toaster1
Level 3
20 20 0 15
Message 41 of 72
Flag Post
HP Recommended

I am having luck using a USB microphone and then going to Device Manager,  "Sound, video and game controller", right click on AMD High Definition Audio, and select disable.  Seems to be working for now.

Swepted
New member
1 1 0 0
Message 42 of 72
Flag Post
HP Recommended

I have this problem too and I got this computer less than a month ago. 

Reply
0 Kudos
owignall
Level 1
4 4 0 2
Message 43 of 72
Flag Post
HP Recommended

I have had a couple of successful Zoom calls since following the advice by Toaster1 to go to Device Manager - Sound, video and game controller - then right click on AMD High Definition Audio, and select disable. Fingers crossed this has fixed the issue, I will be sure to post on here if it hasn't

Toaster1
Level 3
20 20 0 15
Message 44 of 72
Flag Post
HP Recommended

Hey, Try this - go to Device Manager - Sound, video and game controller - then right click on AMD High Definition Audio, and select disable - see if that works.

Reply
0 Kudos
Occifer1
Level 2
9 9 0 7
Message 45 of 72
Flag Post
HP Recommended

This was HPs response while trying to get my issue resolved.

 

"Mike, as you are currently facing the issue while using  Google Meet, Microsoft Teams, and Bluejeans, these are third party software and we do not have expertize on them. As this is an out of scope issue for us,  at this stage, I recommend contacting HP SmartFriend Services who will be able to assist you further. This premium service can be purchased as either a subscription or a one-time event.  You can call the SmartFriend team at (844) 814-1800 to learn more about this service (in English choose option 2)."

 

 

Reply
0 Kudos
owignall
Level 1
4 4 0 2
Message 46 of 72
Flag Post
HP Recommended

Unfortunately I just had the same issue occur in another Zoom call so the fix didn't work for me.

Reply
0 Kudos
T1M8UKTU
Level 2
2 2 0 8
Message 47 of 72
Flag Post
HP Recommended

I don't buy the fact that HP state it is a specialist issue with 3rd party software. If it occurs across multiple platforms it is surely a driver/hardware interface issue. Occifer1, I suspect the person dealing with your issue does not understand the causation.

 

Very poor show on the part of HP's support to suggest purchasing a premium service too.

 

HP, come on, at least acknowledge the issue and tell us it is being worked on...!

code111
Level 3
17 17 0 16
Message 48 of 72
Flag Post
HP Recommended

Download the June 24 graphics driver from your laptop's driver page, uninstall the graphics driver you currently have, reboot, then install the June 24 driver. Mine hasn't had a single issue in over a week since doing this.

Reply
0 Kudos
itsavvy-ankur
Level 2
8 8 0 10
Message 49 of 72
Flag Post
HP Recommended

Cross posting for reference, the suggested June24 Driver is the only way I was able to avoid the issue.

More details on this thread should anyone want to try - https://h30434.www3.hp.com/t5/Notebook-Audio/Audio-driver-issues-envy-15m-ee0013dx/m-p/7802077/highl...

Reply
0 Kudos
wes_notebooks
Level 10
Level 10
1,513 1,442 152 1,071
Message 50 of 72
Flag Post
HP Recommended

Hey,

A driver was released by HP to address this problem with ENVY x360 13-ay0 and ENVY x360 15-ee0 Convertible PCs.  There will be a Customer Advisory as well.  Please install and let me know if it helps.

 

-wes

 

Info: https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110299.html

Download: https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110299.exe

 


I am an HP employee.
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation