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‎09-29-2023 04:28 AM

HP Recommended
Product: HP EliteBook 860 16 inch G9 Notebook PC (4C146AV)

Hello!

After the latest Windows update, several of our HP PCs (the G9 models) have lost sound.

If you start the PC without anything connected, the sound works, but if you connect an audio device such as docking/screen/webcam sound stops working.

Looks like this problem started on Tuesday/Wednesday in connection with a Windows update.

Do you have any tips for this?

Hoping for a reply as soon as possible 😊

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-02-2023 12:45 PM

HP Recommended

our issue appears to have been resolved by rolling back the driver as found here:
https://ftp.hp.com/pub/softpaq/sp148501-149000/sp148893.exe

View solution in original post

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3 REPLIES 3

‎10-01-2023 09:24 PM

HP Recommended

same issue for clients in our organisation.

audio works for youtube, but cannot use Teams or other headset comms applicatins

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‎10-02-2023 01:35 AM

HP Recommended

Ok so it seems we found whats causing the problem. When unplugging the webcam (Logitech CP920) and restarts it ok again.

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‎10-02-2023 12:45 PM

HP Recommended

our issue appears to have been resolved by rolling back the driver as found here:
https://ftp.hp.com/pub/softpaq/sp148501-149000/sp148893.exe

Was this reply helpful? Yes No
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