Create an account on the HP Community to personalize your profile and ask a question
08-23-2020 07:27 AM
There is no sound after OS update (win 10 2004 19041.450).
Audio dev: INTELAUDIO\FUNC_01&VEN_10EC&DEV_0245&SUBSYS_103C8756 (drv. version: 6.0.8963.1)
All drivers are up to date.
How can i fix problem?
Solved! Go to Solution.
08-25-2020 02:25 PM
@Andre_85 Welcome to HP Community!
I understand that you are facing an audio issue.
In that case, I would suggets you uninstall the audio drivers and reinstall the driver. Also, update the BIOS.
Please click the below link to download the drivers.
Try updating the computer, this will install the latest updates -
Step 1 Windows Updates -
1) In the search box, type, and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Step 2 Install updates using HP Support Assistant
- In the search box, type, and open HP Support Assistant.
- Check for updates.
- If the updates are available, click on install and restart the computer.
Note: If you do not have HP Support Assistant installed, Click here to download the same.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
10-15-2020 04:13 PM
@User_envy1- Thanks for sharing your concern with the HP Community,
here's what I'll need, so I may be able to provide an accurate solution:
What is the product number of your device? Use this link to find it: click here
(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)
Have you attempted any steps on your own before posting on the HP Forums?
When was the last time it worked without these issues?
Have you attempted a system restore?
Did you run a hardware test on the computer using the F2 key during a restart?
Please reply with the details for further assistance.
Eager to help!
To thank me for my efforts to help you,
feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon
And Have a great day Ahead!
I am an HP Employee
10-18-2020 02:49 AM
Processor Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz 2.30 GHz
Installed RAM 16.0 GB (15.8 GB usable)
Device ID CC05FDF5-4306-4E3D-BEB0-FB43AAD43792
Product ID 00327-35887-36791-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points
System restore is not possible - no option
F2 based hardware test is fine
All methods tried, roll back, troubleshoot etc.
Didn't find what you were looking for? Ask the community