Sound issues

[Andre_85]

Hello.

There is no sound after OS update (win 10 2004 19041.450).

Audio dev: INTELAUDIO\FUNC_01&VEN_10EC&DEV_0245&SUBSYS_103C8756 (drv. version: 6.0.8963.1)

All drivers are up to date.

How can i fix problem?

[praveen196]

@Andre_85 Welcome to HP Community!

I understand that you are facing an audio issue.

In that case, I would suggets you uninstall the audio drivers and reinstall the driver. Also, update the BIOS.

Please click the below link to download the drivers.

https://support.hp.com/us-en/drivers/selfservice/hp-envy-13-ba0000-laptop-pc-series/32552516

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Andre_85]

Thanks, but it takes no effect.

[KrazyToad]

@Andre_85

Please perform a System Restore to an earlier time before the issue started

Link: https://support.hp.com/in-en/document/c03327545

[Andre_85]

All of Win restore points deleted after update (19041.450).

I guess we need to wait an 20H2 update.

[praveen196 · Accepted solution]

@Andre_85

I understand your concerns.

Yes, you are correct. You have to wait for the new windows update.

Have a nice day!!

[User_envy1-]

Oct 2020 update has not fixed the sound issue. 

[Riddle_Decipher]

@User_envy1- Thanks for sharing your concern with the HP Community,

here's what I'll need, so I may be able to provide an accurate solution:

What is the product number of your device? Use this link to find it: click here

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

Have you attempted a system restore?

Did you run a hardware test on the computer using the F2 key during a restart?

Please reply with the details for further assistance.

Eager to help!

To thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

And Have a great day Ahead!

[User_envy1-]

Processor Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz 2.30 GHz
Installed RAM 16.0 GB (15.8 GB usable)
Device ID CC05FDF5-4306-4E3D-BEB0-FB43AAD43792
Product ID 00327-35887-36791-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points

System restore is not possible - no option

F2 based hardware test is fine

All methods tried, roll back, troubleshoot etc. 

[User_envy1-]

Edition Windows 10 Home Single Language
Version 20H2
Installed on ‎03-‎09-‎2020
OS build 19042.572
Experience Windows Feature Experience Pack 120.2212.31.0