12-25-2015 10:05 AM
I have a new Spectre x360 13-4103dx. Having a little trouble hearing
the sound from Netflix when the laptop is used tented, in bed, so that the
speakers are on the bottom of the tent V, and close to a blanket.
Sound volume set to maximum.
A little better in normal laptop position, with the front end where the
speakers are located is tilted upward.
Sound is much better with laptop on a desk. Best in normal laptop position.
Now this may sound a bit dumb, since, of course the blanket will absorb
some of the sound, but I got a few questions:
1. The speakers themselves are supposed to be Bang and Olufsen, but User Manual
is vague on this point. Driver is Conexant SmartAudio HD. Is there some other driver
I might install that would allow me to set the volume higher ? I see on the user forum
that many folks experienced crackling from the sound system. Not me. Not yet.
I also see there is a different driver on the support website -- a Realtek HD Audio driver.
2. Some attention has clearly been given to the sound subsystem. Does anyone know if
the speakers (on underside, front, of keyboard) are designed to project toward the user
of the keyboard so that they project directly downward in the tented position ?
12-28-2015 11:11 AM
Welcome back to the HP Forums!
I have read your post and understand that the volume is low on your HP Spectre x360 13-4103dx . I have researched the issue and have come up with a possible resolution. First, please perform a hard reset. Once that is complete, please follow the steps in these documents:
To answer some of your questions, the specifications page does indicate under sound "Bang & Olufsen with dual speakers". HP Spectre 13-4103dx x360 Convertible PC Product Specifications. There are a few different audio drivers that you can try, for the best output from the notebook drivers page. Although there is no discrete data explaining the placement of the speakers, it would make sense that would be the desired effect.
Thank you, I look forward to your response with the outcome.
If this post has helped you, feel free to click the thumbs up!
I work on behalf of HP
03-18-2016 05:54 AM
I have the same problem. I also own the HP spectre xt ( which is my old laptop that I replaced). The spectre xt is at least 30% louder. This Spectre x360 has lower volume than my Iphone. I have updated my drivers and even reset the system to factory defaults. I wish they could fix this issue.
07-17-2016 07:46 PM
Try changing the setting of sound fidelity from 24 bit to 16 bit and disabling hardware acceleration under the Advanced tab of the Properties box. These two steps, taken together, for me improved the sound volume and the handling of headphones being plugged in and unplugged.
01-08-2017 09:47 AM
I had the same problem and went through hell, as a new switcher from Macbooks, learning how to update drivers, when it turns out the solution is very very simple.
Well, I lied :-) First you may need to update the Conexant sound controller driver. Do not "update from web" or Microsoft Windows may actually give you the wrong driver. Instead choose the option to look on your computer. I found there were two Conexant drivers and the laptop had shipped with the older one bound to the controller. Choose the newest Conexant driver that is available on your computer.
Once you have the right Conexant driver in use:
- Visit the system tray and click on the B&O icon.
- There are sound level controllers that work independently of system volume!!
- Slide the Bass, Treble and Dialog Clarity sliders way up.
You're done! I have hearing problems and now I can finally actually hear the sound on my new Spectre x360.
I hope this works for you, too.
01-18-2017 04:04 PM
Thanks for that post! For me there was no newer driver available, but the update from web option did the trick.
After increasing the bass/treble/dialogue clarity sliders a LOT & finally getting access to EQ, the sound on the laptop improved dramatically. Still not great sound (definitely not worthy of the B&O name), but now at least it's no longer a show stopper... I was seriously about to return the machine just because of terrible sound
...now if i could just get my trackpad to behave consistently.... ;)
01-19-2017 08:01 AM
You may find after closing the lid and reopening that the volume is completely gone, no sound at all. A restart will do the trick. Shouldn't have to be that way!! but it is.
You may also find that after a Windows update is applied, you have to go through reinstalling the Conexant driver.
Apple was pissing me off but now I remember why I stuck with Macs for the last 25 years.
01-19-2017 12:17 PM
I did notice one peculiarity in the Bang & Olufsen EQ settings. The EQ presets (jazz/rock/etc...) seemed to have virtually no difference between them. I may not have the best ear, but I really wasn't impressed with any of their set ups.
I manually set EQ, which created a custom preset, but there was no way to save it as a user defined preset. It seems to be holding strong for now LOL but it did "disappear" on me once already, so who knows if this will be a "thing" going forward. Again, fingers x'ed!
There's a lot to like about this laptop… I sure hope that sound quality won't be a constant battle