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Message 1 of 4
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USB-C no sound

HP Recommended
HP EliteBook 840 G5 Notebook PC
Microsoft Windows 10 (64-bit)

Hello,
I have just purchased a monitor Thinkvision to which I connect my HP Elite Book via USB-C cable. Monitor has integrated speakers. These do not work. While trying to trouble shoot the issue a text appears - the connector for this device is located in the hdmi connector.
I cannot believe, notebook can connect to 4K monitor, can be charged and can use multiple USB hubs via one USB-C cable, but cannot transfer the sound.
Is there a way to fix it?
Thank you

 

USB.jpg

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Message 2 of 4
Flag Post
HP Recommended

Better reinstall the video driver and run the hp support assistance.

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Message 3 of 4
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HP Recommended

Hi David,

 

Thanks for the answer. I tried to reinstall both drivers, restarted PC with no positive result.

Still, the same. It seems notebook can only transmit sound over HDMI?

 

USB-C error.jpg

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Message 4 of 4
Flag Post
HP Recommended

hp support assistance isn't a driver it's a software to check any driver issue or hardware issues.

Did u check the bios settings (change the bios settings to default settings).

Check the C port cable. 

When you connect the C port don't use usb a port. Remove the connected devices from usb a port.

Go to bios F2 and run the diagnostic each and every one.

Connect your c port device with other c port device.

 

 

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