Unable to start the Windows Audio service - Faulting application name: svchost.exe_Audiosrv

[AlexNijs]

I have the same issue when i conect to the dock (prokord USB-C 5K Dual Monitor 65W) when te Logitch C920 webcam is connected. The sound is broken.

When i disconnect the Webcam and start the windows audio server again the sound is back.

Laptop: HP ZBook Firefly 14 inch G9 Mobile Workstation PC

[FT_Fighter]

I have the same issue: EliteBook 860 G9. It's not limited to my Logitech C922 webcam,..it also occurs when i plug in my Yeahlink WH67 Headset. I've been messing with this for about 45 days. I have tried rolling back drivers, etc. to no avail. 

On a whim, i tried an older Logitech Webcam (C310) and I'll be damned...the issue doesn't occur. I've resolved my headset by electing to use Bluetooth connectivity for now, but HP needs to resolve the driver issue. 

So, if you are looking to get a webcam (camera & microphone) functioning again maybe consider snagging the Logitech above. 

[Vern5]

Same issue with a Logi 920HD, looks like the 920 & 922 do not want to work with Win11 22H2. Found another post on Reddit that talks about this as well.

I have the Camera plugged in, but I have disabled it in Device Manager (Sound,video and game controllers) This way I can still use the camera, but not the integrated mic. (You will need to restart the Windows Audio service)

C922 webcam shutting off windows 11 audio service : logitech (reddit.com)

[rbee22]

I have  a client having the same issue. As soon as the camera is disconnected and we restart the audio service everything works perfectly fine again. We need a solution for this if anyone has found one yet. I am going to try installing an older Realtek audio driver today.

[MatthewDVance]

Did it help?

[rbee22]

It did not. Same issue continues to occur. The user is using an older Logitech web camera and it works completely fine. As soon as we plug in the newer one the windows audio service stops and will not remain started. If you find any solutions let us know.

[MatthewDVance]

This is going to sound really dumb but... I was messing with it today, trying intel nuc drivers for realtek to see if that would make much of a difference (guess what? no). 

So I set everything back to defaults - known broken state, reproducible issues, etc. all latest drivers that were available for this unit (in my case an EliteBook X360 14 with Logitech 920 and also a 922 both with the same issue crashing out the winAudio service unless disabled)

I noticed that this update was available: 

2023-10 Cumulative Update Preview for Windows 11 Version 22H2 for x64-based Systems (KB5031455)

DL, install, reboot... no more issue...

going to monitor and have them try the laptop on 4 other dock/camera setups available to them and then post back if it's fixed fixed or just mostly fixed.

[SofiaML]

Hello community users!

The solution to the failure would be to access Device Manager -> Sound, Video, and Game Controllers -> then right clicking on your webcam devices’ name (EX: Logitech C920 Webcam) and choosing Disable. After a short time the audio should start working again.

You can also check out the information in the following link as it may also be useful:

https://www.reddit.com/r/LogitechG/comments/15403ku/whenever_i_plug_in_my_webcam_it_disables_all/

SofiaML
HP Support Community

[Petr_Radek]

Gents. I accidentaly found a solution how to enable Logitech Webcam with working Windows Audio servise
This solution was posted by Julio R. Quezada on MS Comunity server.
Thi simple solution just require to reload/reactivate Windows Audio USB driver. It is a temporary solution as it works only until you restart the Windows. Than in needs to be redone to. If you just put your computer on sleep or hibernate, then it is OK.
But at least some solution is availabe until Microsoft will fix this issue. Hope this will work your you as well. For me it works!

https://answers.microsoft.com/en-us/windows/forum/all/c920-logitech-pro-webcam-win-11-audio-bug-a/e9...

[rbee22]

This would work, but the user wants to use the Webcam mic in my case. Unfortunately this is still not possible over 2 months later. It would be nice to know which update caused the issue and which device /manufacturer caused the issue to begin with and is not fixing the issue so we know which brand to never purchase again.