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HP Recommended
HP EliteBook 840 14 inch G9 Notebook PC (4B855AV)
Microsoft Windows 11

Hi Folks,

 

I am having an issue with the Windows 11 Audio like the below screenshots:

Screenshot 2023-09-04 235250.png

Screenshot 2023-09-04 225740.png

The Windows Audio service cannot be started and keeps on crashing with the below events logged:

Log Name:      Application
Source:        Application Error
Date:          5/09/2023 12:54:48 AM
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      
User:          LOCAL SERVICE
Computer:      Adminlaptop323
Description:
Faulting application name: svchost.exe_Audiosrv, version: 10.0.22621.1, time stamp: 0x6dc5c2a5
Faulting module name: audiosrv.dll, version: 10.0.22621.1778, time stamp: 0x9cfd41eb
Exception code: 0xc0000005
Fault offset: 0x0000000000062d11
Faulting process id: 0x0x80A0
Faulting application start time: 0x0x1D9DF3FBC81F42D
Faulting application path: C:\WINDOWS\System32\svchost.exe
Faulting module path: c:\windows\system32\audiosrv.dll
Report Id: d0fadbfa-45a9-479c-b05c-7ce69cef2858
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
  <System>
    <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
    <EventID>1000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2023-09-04T14:54:48.9379890Z" />
    <EventRecordID>230269</EventRecordID>
    <Correlation />
    <Execution ProcessID="16924" ThreadID="16928" />
    <Channel>Application</Channel>
    <Computer>Adminlaptop323</Computer>
    <Security UserID="S-1-5-19" />
  </System>
  <EventData>
    <Data Name="AppName">svchost.exe_Audiosrv</Data>
    <Data Name="AppVersion">10.0.22621.1</Data>
    <Data Name="AppTimeStamp">6dc5c2a5</Data>
    <Data Name="ModuleName">audiosrv.dll</Data>
    <Data Name="ModuleVersion">10.0.22621.1778</Data>
    <Data Name="ModuleTimeStamp">9cfd41eb</Data>
    <Data Name="ExceptionCode">c0000005</Data>
    <Data Name="FaultingOffset">0000000000062d11</Data>
    <Data Name="ProcessId">0x80a0</Data>
    <Data Name="ProcessCreationTime">0x1d9df3fbc81f42d</Data>
    <Data Name="AppPath">C:\WINDOWS\System32\svchost.exe</Data>
    <Data Name="ModulePath">c:\windows\system32\audiosrv.dll</Data>
    <Data Name="IntegratorReportId">d0fadbfa-45a9-479c-b05c-7ce69cef2858</Data>
    <Data Name="PackageFullName">
    </Data>
    <Data Name="PackageRelativeAppId">
    </Data>
  </EventData>
</Event>

 

I have installed: https://ftp.hp.com/pub/softpaq/sp148501-149000/sp148533.exe but the problem still persist.

sfc /scannow will always result in my computer's hang.

 

Any help would be greatly appreciated.

Thank you for choosing and using HP product and services.
31 REPLIES 31
HP Recommended

Have you found a fix yet?

HP Recommended

Had kind of the same issue. found out that their was some kind of authentication issue. Try the following:

open services with admin

go to "windows audio"

choose properties and select the second tab "login"

Mine had some kind of service account.

changed it to local systemaccount and the service kept working

HP Recommended

This didn't work for me. The service started after changing the login to local system account, but the speaker are still mute even I change the volume to maximum level. This concerns also wired headphones, bluetooth headphones and other audio devices I connected. All are muted even with volume level on max.

 

HP Recommended

I haven't.

 

But what I have found is when I disconnect the HP USB-C Dock G5 I can manually start the Windows Audio service, which then brings back all of my audio via USB headset, Bluetooth and Laptop Speaker.

 

Server_Admin_0-1695798085119.png

 

Thank you for choosing and using HP product and services.
HP Recommended

Thank you for very quick feedback!

You are right, the notebook audio does not work when connected to HP dock only.I also use USB-C Dock G5.

After diconnecting from dock and running the Audiosrv using Local Services Login the audio works well with all wired and wireless devices. 

Will take a look on Dock G5 drivers if these could be the culprit.

Thank you!

HP Recommended

Hi @Petr_Radek,

 

Yes, looks like we are in the same boat here. 

Let us know how you go.

Thank you for choosing and using HP product and services.
HP Recommended

I have the same issue as Petr, but with a Procord dockingstation.

HP Recommended

@AlexNijs,

 

Does the audio issue disappear when the HP laptop is removed from the docking station? 

Thank you for choosing and using HP product and services.
HP Recommended

Yes then the problem is gone.

 

Already got the latest displaylink drivers.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.