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Honor Student
Posts: 2
Member Since: ‎05-05-2013
Message 1 of 8 (1,415 Views)
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Windows 10 Creators Update negative effect on my Beats audio

Product Name: ENVY TS 17 Notebook

How can I restore my Beats audio to its normal condition after installing Microsoft 10 Creators Update?

Microsoft 10 Creators Update installed itself on my ENVY notebook today. Now the audio is weak and tinny. I can barely hear the sound and it lacks bass. I followed all the troubleshooting suggestions and tests and they indicate the speakers are fine and the test sounds are loud and clear. But in the end, when I stream audio, I cannot hear it.

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Re: Windows 10 Creators Update negative effect on my Beats audio

Hello @pegeisen,

 

Reinstalling proper drivers should fix the issue.  

 

To help you find the right drivers, Please reply to this post with complete Model and Product Number of your Notebook

 

Click the below link for a guide on locating this information:

http://support.hp.com/us-en/document/c00033108

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

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Regents Professor
Posts: 3,970
Member Since: ‎04-09-2015
Message 2 of 8 (1,408 Views)

Re: Windows 10 Creators Update negative effect on my Beats audio

Hello @pegeisen,

 

Reinstalling proper drivers should fix the issue.  

 

To help you find the right drivers, Please reply to this post with complete Model and Product Number of your Notebook

 

Click the below link for a guide on locating this information:

http://support.hp.com/us-en/document/c00033108

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

Honor Student
Posts: 2
Member Since: ‎05-05-2013
Message 3 of 8 (1,366 Views)

Re: Windows 10 Creators Update negative effect on my Beats audio

Model Number 17-jl53cl

Product # F9MO9UA

 

I fixed the problem by uninstalling IDT audio then reinstalling it from the product page-

 

https://support.hp.com/us-en/drivers/selfservice/hp-envy-touchsmart-17-j100-notebook-pc-series/54257...

 

Thank you for your help!

Regents Professor
Posts: 3,970
Member Since: ‎04-09-2015
Message 4 of 8 (1,352 Views)

Re: Windows 10 Creators Update negative effect on my Beats audio

You're very Welcome !! @pegeisen

 

 Iam happy that the issue got fixed Smiley Happy

 

 

 

 

 

 All the Best !!!     Thanks for being a member !

 

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

Student
Posts: 1
Member Since: ‎05-31-2017
Message 5 of 8 (1,243 Views)

Re: Windows 10 Creators Update negative effect on my Beats audio

Model: Envy 17 Leap Motion SE NB

 

Same experience as reported by pegeisen - weak, tinny audio output after installing Windows 10 Creators update.

 

Followed same procedure and reinstalled IDT High Definition driver from:

 

https://support.hp.com/gb-en/drivers/selfservice/hp-envy-17-j100-leap-motion-ts-se-notebook-pc-serie...

 

which fixed the problem

 

Thanks for your help great to have quality audio output back.

Regents Professor
Posts: 3,970
Member Since: ‎04-09-2015
Message 6 of 8 (1,206 Views)

Re: Windows 10 Creators Update negative effect on my Beats audio

You're very Welcome !! @dubhtalla

 

 If you are happy with the help you received share the good news! Let others know this reply was helpful by accepting this solution

You can also show your appreciation by giving kudos.

 

We appreciate your feedback. It's what keeps our community such a helpful, vibrant place for our members.

 

All the Best !!   Thanks for being a member!

 

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

Honor Student
Posts: 3
Member Since: ‎05-14-2011
Message 7 of 8 (473 Views)

Re: Windows 10 Creators Update negative effect on my Beats audio

Where do I find the site that will allow me to download the correct audio drivers for my HP Envy TS 17 Notebook

Thanks

 

Honor Student
Posts: 3
Member Since: ‎09-01-2017
Message 8 of 8 (219 Views)

Re: Windows 10 Creators Update negative effect on my Beats audio

I have the same problem as others. No Beats Audio after Creators Update. We have an HPENVY Recline TS 27-k150xt 

Product number is E7N94AV#ABA

The links given for the notebooks won't install. Any help will be much appreciated.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation