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- Re: Windows 10 Creators Update negative effect on my Beats a...
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05-18-2017 02:32 AM
How can I restore my Beats audio to its normal condition after installing Microsoft 10 Creators Update?
Microsoft 10 Creators Update installed itself on my ENVY notebook today. Now the audio is weak and tinny. I can barely hear the sound and it lacks bass. I followed all the troubleshooting suggestions and tests and they indicate the speakers are fine and the test sounds are loud and clear. But in the end, when I stream audio, I cannot hear it.
Solved! Go to Solution.
Accepted Solutions
05-18-2017 02:40 AM
Hello @pegeisen,
Reinstalling proper drivers should fix the issue.
To help you find the right drivers, Please reply to this post with complete Model and Product Number of your Notebook
Click the below link for a guide on locating this information:
http://support.hp.com/us-en/document/c00033108
Hope this helps, for any further queries reply to the post and feel free to join us again !!
**Click the White Thumbs Up Button on the right to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
GBL84
I am not an HP Employee
05-18-2017 02:40 AM
Hello @pegeisen,
Reinstalling proper drivers should fix the issue.
To help you find the right drivers, Please reply to this post with complete Model and Product Number of your Notebook
Click the below link for a guide on locating this information:
http://support.hp.com/us-en/document/c00033108
Hope this helps, for any further queries reply to the post and feel free to join us again !!
**Click the White Thumbs Up Button on the right to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
GBL84
I am not an HP Employee
05-19-2017 12:04 AM
Model Number 17-jl53cl
Product # F9MO9UA
I fixed the problem by uninstalling IDT audio then reinstalling it from the product page-
Thank you for your help!
05-19-2017 02:32 AM
You're very Welcome !! @pegeisen
Iam happy that the issue got fixed
All the Best !!! Thanks for being a member !
Hope this helps, for any further queries reply to the post and feel free to join us again
**Click the White Thumbs Up Button on the right to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
GBL84
I am not an HP Employee
05-31-2017 02:41 PM
Model: Envy 17 Leap Motion SE NB
Same experience as reported by pegeisen - weak, tinny audio output after installing Windows 10 Creators update.
Followed same procedure and reinstalled IDT High Definition driver from:
which fixed the problem
Thanks for your help great to have quality audio output back.
06-02-2017 04:06 AM
You're very Welcome !! @dubhtalla
If you are happy with the help you received share the good news! Let others know this reply was helpful by accepting this solution.
You can also show your appreciation by giving kudos.
We appreciate your feedback. It's what keeps our community such a helpful, vibrant place for our members.
All the Best !! Thanks for being a member!
**Click the White Thumbs Up Button on the right to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
GBL84
I am not an HP Employee
09-01-2017 04:48 PM
I have the same problem as others. No Beats Audio after Creators Update. We have an HPENVY Recline TS 27-k150xt
Product number is E7N94AV#ABA
The links given for the notebooks won't install. Any help will be much appreciated.
12-03-2017 11:13 AM
It is disgraceful that HP does not give a fix that works for my HP Envy and Beats Audio. The sound is the crappiest I have ever heard and no installing of the latest driver makes the Beats Audio pael come back.
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