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Honor Student
Posts: 2
Member Since: ‎05-05-2013
Message 1 of 4 (134 Views)
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Windows 10 Creators Update negative effect on my Beats audio

Product Name: ENVY TS 17 Notebook

How can I restore my Beats audio to its normal condition after installing Microsoft 10 Creators Update?

Microsoft 10 Creators Update installed itself on my ENVY notebook today. Now the audio is weak and tinny. I can barely hear the sound and it lacks bass. I followed all the troubleshooting suggestions and tests and they indicate the speakers are fine and the test sounds are loud and clear. But in the end, when I stream audio, I cannot hear it.

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Re: Windows 10 Creators Update negative effect on my Beats audio

Hello @pegeisen,

 

Reinstalling proper drivers should fix the issue.  

 

To help you find the right drivers, Please reply to this post with complete Model and Product Number of your Notebook

 

Click the below link for a guide on locating this information:

http://support.hp.com/us-en/document/c00033108

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

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Regents Professor
Posts: 3,575
Member Since: ‎04-09-2015
Message 2 of 4 (127 Views)

Re: Windows 10 Creators Update negative effect on my Beats audio

Hello @pegeisen,

 

Reinstalling proper drivers should fix the issue.  

 

To help you find the right drivers, Please reply to this post with complete Model and Product Number of your Notebook

 

Click the below link for a guide on locating this information:

http://support.hp.com/us-en/document/c00033108

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

Honor Student
Posts: 2
Member Since: ‎05-05-2013
Message 3 of 4 (85 Views)

Re: Windows 10 Creators Update negative effect on my Beats audio

Model Number 17-jl53cl

Product # F9MO9UA

 

I fixed the problem by uninstalling IDT audio then reinstalling it from the product page-

 

https://support.hp.com/us-en/drivers/selfservice/hp-envy-touchsmart-17-j100-notebook-pc-series/54257...

 

Thank you for your help!

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Regents Professor
Posts: 3,575
Member Since: ‎04-09-2015
Message 4 of 4 (71 Views)

Re: Windows 10 Creators Update negative effect on my Beats audio

You're very Welcome !! @pegeisen

 

 Iam happy that the issue got fixed Smiley Happy

 

 

 

 

 

 All the Best !!!     Thanks for being a member !

 

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

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