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Mugless
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Solved!

no speakers found

HP Recommended
hp envy 17-j141na notebook
Microsoft Windows 10 (64-bit)

HI, I have an Envy 17-j141na notebook. I had to do a system restore after a crash and the blue screen. All seems to be working now except for my sound . I had no previous problems with sound. I have followed all the prompts in HP Assistant and it helpfully decided no speakers found (same for no mic found).  In device manager under sounds , it just had 1 item. (I am sure it had 3/4 prior to restore). I have literally just gone back to see what that one item is - and there isn't even a 'sound' option anymore in device Manager. I am not a technical person and am completely at a loss. Please can you suggest what to do next. ( anything you need me to do, please can you give clear guidelines) ty.

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banhien
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@Mugless 

 

Please download and install the following Audio software

 

  https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

 

Regards.

BH
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banhien
Level 19
Level 19
94,828 93,485 12,286 26,121
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@Mugless 

 

Please download and install the following Audio software

 

  https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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Mugless
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You are a Genius !!!!! thank you soooo much. I have been following HP Assistant prompts for hours and nothing worked. Thank you so much !!! (ps. I don't know what you did, but I also got my bookmarks back that had disappeared lol) seriously ! thank you ! *reminder to self, next time, come here first*.    (as an aside, my system is suggesting my RAM is 12gb. I am sure it was I tb before, or am I getting mixed up?)

 

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