Не включается ноутбук

[Dimonchik555]

Не включается ноутбук hp pavilion gaming laptop 15-cx0001ua. Когда вставляю зарядку ячейка заряда горит белым . Нажимаю включить  загорается зелёная лампочка и все. 

[MarcusC]

Hey Dimonchik555 😁

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Or, if you prefer, you can visit the HP Support website (https://support.hp.com/us-en?openCLC=true), to find the support channel for your region.



Thank you for your understanding.

Regards,

MarcusC

[Dimonchik555]

 

 The laptop did not turn on, using the support service, I opened the back cover, disconnected the battery and reconnected it. The next day the laptop got smoked, I provide a photo

[praveen196]

@Dimonchik555 Welcome to HP Community!

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

Please look for a private message requesting additional information.

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

Thank you for visiting the HP Support Community.