15-d035dx laptop will not start up after installing new battery and charging overnight?

[dblackmanc1950]

My laptop got where it would only turn on when plugged in. Installed new battery and charged overnight. Now it will not turn on either way?

[ub6424]

Hello @dblackmanc1950 

Sorry to hear that you are having problems ... I would like to help you.

Does your notebook have external plug-in battery or internal battery?

(1) Disconnect Charger

(2) Press and hold <power> button for 30 Seconds

(3) Start notebook

(4) Please report your results

[dblackmanc1950]

Ok….after doing that I installed battery and got nothing. So I repeated and installed battery and plugged in power cord and got nothing again.  So I repeated again and this time only plugged in the power cord and again nothing.

I have noticed two little white lights on the front right side of unit. While holding the power switch down one will come on and then the second one will come on. Shortly after that I hear a click and they both go out? This was with only the power cord plugged in!

[ub6424]

Repeat the procedure in another variant

(1) Disconnect charger

(2) Remove battery

(3) Press and hold <power> button for 30 Seconds

(4) Connect battery

(5) Start notebook

(6) Please report your results

[dblackmanc1950]

Nothing…..the one small white light on the right front side will come on for about 60 seconds and then goes out. Nothing happens on the screen and light on the key pad never comes on.

[ub6424]

Repeat the procedure in another variant

(1) Disconnect charger

(2) Remove battery

(3) Press and hold <power> button for 30 Seconds

(4) Connect charger

(5) Start notebook without battery !

(6) Please report your results

[dblackmanc1950]

Laptop came on without battery installed. Appears to be working normally only with power cord plugged in?

[ub6424]

Hello @dblackmanc1950 

Great, so please tell me more information about your notebook, so I'll check what we can do.

I want the check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

OS Name

Version

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Please report your results

[dblackmanc1950]

Where do I type this “run msinfo32”??

[ub6424]

Press [windows key] + r

then type the command

click [ok]