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‎08-15-2022 11:39 AM

HP Recommended

Ok….I got the information….I took a picture of it now to figure how to get it to you? I’m doing this on my iPhone!

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‎08-15-2022 11:43 AM

HP Recommended

 I only need System SKU ( equals HP product number (p/n) )

For example:

ABC12A#ABC

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‎08-15-2022 11:51 AM

HP Recommended

OS- Microsoft Windows 10 home

version- 10.0.17134 build 17134

System SKU- G1v01ua#aba

BIOS - insure F.1A, 12/4/2014

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‎08-15-2022 12:02 PM

HP Recommended

So please let charger ALWAYS connected, don't move notebook !

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(1) Update BIOS

HP Notebook System BIOS Update 

F.1B Rev.A14.2 MBAug 23, 2016Download

Click Download link on the right and install file sp77233.exe , follow instructions ...

 

(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Install/Update

Intel Management Engine Interface (MEI) Driver

9.5.15.1730 Rev.56.5 MBNov 18, 2013Download

Click Download link on the right and install file sp64344.exe , follow instructions ...

 

(5) Reboot

(6) Please report back if you are ready ...

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‎08-15-2022 12:17 PM

HP Recommended

OS-Microsoft Windows 10 home

Version- 10.0.17134build17134

System SKU- G1v01ua#aba

BIOS- I dude For.1A, 12/4/2014

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‎08-15-2022 12:19 PM - edited ‎08-15-2022 12:20 PM

HP Recommended

(1) Update BIOS

HP Notebook System BIOS Update 

F.1B Rev.A14.2 MBAug 23, 2016Download

Click Download link on the right and install file sp77233.exe , follow instructions ...

 

(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Install/Update

Intel Management Engine Interface (MEI) Driver

9.5.15.1730 Rev.56.5 MBNov 18, 2013Download

Click Download link on the right and install file sp64344.exe , follow instructions ...

 

(5) Reboot

(6) Please report back if you are ready ...

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‎08-16-2022 12:07 PM

HP Recommended

Ok…got the BIOS update done.  F.1B  7/27/16  now shows up in the computer. The second download would not load….It said my computer could not handle that upgrade??

my computer will still only come on with the power cord plugged in and the battery out??

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‎08-16-2022 01:58 PM - edited ‎08-16-2022 02:27 PM

HP Recommended

Hello @dblackmanc1950 

 

Information:

The battery could be deeply discharged or has an electronic defect, could even be a short circuit. This can also happen with new batteries.

In all cases, the BMS (battery management system) refuses the charging process for safety reasons

 

Please follow instructions and answer questions exactly.

 

(1) Can you do a test? Start the notebook as before without the battery. If Windows is started, insert the battery.

(2) What happens now?

(3) What does the battery icon in Windows show in the lower right corner?

(4) If the notebook can be operated normally, leave it on for at least 10 minutes. Then turn off the notebook. Wait 2 minutes and then turn it back on.

(5) What happens now?

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‎08-16-2022 02:19 PM

HP Recommended

This is a brand new battery. I put it in the laptop and charged it for 24 hours before trying to use it. I will try your next test and get back to you.

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‎08-16-2022 02:28 PM

HP Recommended

When I insert the battery I hear a little click, the screen going black and the small white light on key pad goes out. All appears dead.

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