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‎08-15-2022 08:36 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My laptop got where it would only turn on when plugged in. Installed new battery and charged overnight. Now it will not turn on either way?

Category:
24 REPLIES 24

‎08-15-2022 09:05 AM

HP Recommended

Hello @dblackmanc1950 

Sorry to hear that you are having problems ... I would like to help you.

Does your notebook have external plug-in battery or internal battery?

 

(1) Disconnect Charger

(2) Press and hold <power> button for 30 Seconds

(3) Start notebook

(4) Please report your results

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‎08-15-2022 09:15 AM

HP Recommended

Ok….after doing that I installed battery and got nothing. So I repeated and installed battery and plugged in power cord and got nothing again.  So I repeated again and this time only plugged in the power cord and again nothing.

I have noticed two little white lights on the front right side of unit. While holding the power switch down one will come on and then the second one will come on. Shortly after that I hear a click and they both go out? This was with only the power cord plugged in!

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‎08-15-2022 09:22 AM - edited ‎08-15-2022 09:22 AM

HP Recommended

Repeat the procedure in another variant

 

(1) Disconnect charger

(2) Remove battery

(3) Press and hold <power> button for 30 Seconds

(4) Connect battery

(5) Start notebook

(6) Please report your results

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‎08-15-2022 10:05 AM

HP Recommended

Nothing…..the one small white light on the right front side will come on for about 60 seconds and then goes out. Nothing happens on the screen and light on the key pad never comes on.

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‎08-15-2022 10:09 AM

HP Recommended

Repeat the procedure in another variant

 

(1) Disconnect charger

(2) Remove battery

(3) Press and hold <power> button for 30 Seconds

(4) Connect charger

(5) Start notebook without battery !

(6) Please report your results

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‎08-15-2022 10:38 AM

HP Recommended

Laptop came on without battery installed. Appears to be working normally only with power cord plugged in?

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‎08-15-2022 10:42 AM

HP Recommended

Hello @dblackmanc1950 

 

Great, so please tell me more information about your notebook, so I'll check what we can do.

 

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

 

OS Name

Version

System SKU ( equals HP product number (p/n) )

BIOS Version/Date


(2) Please report your results

 

 

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‎08-15-2022 11:33 AM

HP Recommended

Where do I type this “run msinfo32”??

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‎08-15-2022 11:36 AM

HP Recommended

Press [windows key] + r

then type the command

click [ok]

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