17 in hp laptop closed the cover and when i tried to open it up to use again i heard some crackling.

[LIBRALK]

Unable to open the screen now only 1-2 in and screen is splitting away from the back horizontally. Squaretrade who I took out a 3 year repair contract that I paid is telling me it was dropped or damaged. All I did was open the screen to use the computer and the hinge jammed up!!! Any one else had this problem ? Or no a phone # that I can call and talk with No about this ? Computer was bought from QVC JAN 24 2017 THANK YOU

[rick-s]

@LIBRALK

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[LIBRALK]

Someone did call me but I didn't have the computer back to give them the serial/model # I know it is out of warrenty manufactures but I thought square trade would repair it do to it being a defective hinge problem but all they say is that it was damaged YES IT IS DAMAGED NOW All I did was try to open the screen!!!! Does HP give you a repair estimate if you send it into them for repair ? Is there a fee for that as well ?