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‎05-02-2017 04:05 PM

HP Recommended
Product: spectre x360 15-BLOXX
Operating System: Microsoft Windows 10 (64-bit)

I just bough my 15.6" spectre x360 and already running into BSODs. I ran the UEFI quick diagnostic and it failed the memory portion. Here's a screenshot with the system info overlaid. screen cap What next?

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-04-2017 12:29 PM

HP Recommended

Hey there! @netwerker, Welcome to HP forums.

 

I understand you are getting a blue screen on your PC.

 

Don't worry I will try to help you out.

 

Thanks for performing diagnostics before reaching out to us.

 

The failure ID indicates it is an issue with memory or memory slot.

 

Memory Module Failure (no DIMM id)

 

Try reseating the memory on your PC if it accessible.

 

If the memory is not accessible, please contact HP support for service options.

 

Link to contact HP.

 

 

 

Have a wonderful day ahead!

Take Care! 🙂

A4Apollo
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎05-04-2017 12:29 PM

HP Recommended

Hey there! @netwerker, Welcome to HP forums.

 

I understand you are getting a blue screen on your PC.

 

Don't worry I will try to help you out.

 

Thanks for performing diagnostics before reaching out to us.

 

The failure ID indicates it is an issue with memory or memory slot.

 

Memory Module Failure (no DIMM id)

 

Try reseating the memory on your PC if it accessible.

 

If the memory is not accessible, please contact HP support for service options.

 

Link to contact HP.

 

 

 

Have a wonderful day ahead!

Take Care! 🙂

A4Apollo
I am an HP Employee

Was this reply helpful? Yes No
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