Admin password bypass

[Watchdog11b]

How do I bypass administrator password?

[WAWood]

@Watchdog11b 

You don't -- as there would not be much point in having one if you could.

Passwords simply can NOT be recovered; instead, they have to be reset.

We are not permitted to assist in resetting passwords due to HP Policy.
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For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true

[Watchdog11b]

I understand. Maybe you could help me find another solution. The hp pavilion laptop I'm working on was given to a family member because the previous owner thought it was unusable (there was an issue with the battery.) I was able to get the laptop running again, but it is still set up with the previous owner's account. Unfortunately I haven't been able to contact the previous owner to get the passcode. I tried to go through BIOS and factory reset the laptop, but it keeps popping up with a request for the administrator password. I dont have that either. Is there something I can do to factory reset the laptop some other way?

[WAWood]

@Watchdog11b 

OK, I understand the situation -- but can do nothing for you.

If you take the laptop to a local laptop service facility, they will have ways of getting into the laptop without doing a complete reset -- but we are not permitted to assist in those.