• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
HP Recommended
Microsoft Windows 11

Hello, my issue is that whenever I am trying to shut down my laptop, it is showing that "this app is preventing shutdown". The name of the app which is doing this issue is showing like RealtekAudioAdminBackgroundProcessClass. So my question is, why is it happening and will this problem will go if I disable the app. Also if I do disable the app, will it be harmful for my laptop? Please help. (Note : there is no driver update for that app, so the version is latest).

b8112c9e-efce-4d0b-9efd-384f4662ee3e.jpg

 

3 REPLIES 3
HP Recommended

Sorry to hear that you are having problems ... 

 

To help you I need to know the product number (p/n) of your notebook !

 

You will find this information on the back of your notebook printed in small alphanumeric letters.

The product number (p/n) is legally allowed information, just about the computer, no sensitive data.

It is allowed to post in public, no problem.

HP Recommended

Hello, the product number is : 546K8PA#ACJ

HP Recommended

(1) See section " How To Uninstall Realtek Audio Driver In Windows 11 "

https://computersluggish.com/windows11/troubleshoot/uninstall-windows11-realtek-hd-audio-driver/

(2) Install audio driver

Realtek High-Definition (HD) Audio Driver

6.0.9244.1 Rev.C314.3 MBMar 24, 2022Download

(3) Reboot

(4) Create a windows system <restore point> with the name: realtek audio repaired

https://www.howtogeek.com/797227/how-to-create-a-system-restore-point-on-windows-10-or-windows-11/

(5) Disable windows automatic updates for all drivers

https://www.itechtics.com/disable-specific-driver-update/#prevent-automatic-driver-update-in-windows

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.