• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
HP Recommended
HP Pavilion Gaming - 15-ec0043ax
Microsoft Windows 10 (64-bit)

Hi everyone, 

My laptop suddenly went into automatic repair mode leaving a black loading screen of hp.

How to fix this?? 

1 REPLY 1
HP Recommended

Hi @Deepmoy

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that your system at automatic repairs. Do not worry, we are here to fix it.

 

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

 

Restart your computer.

NOTE: In some cases, an external device or CD / DVD may cause
the system starts up at boot which can cause this behavior, so I advise you to start the computer without any external device like pen drive, external hard drive, keyboard, mouse and CD / DVD.

Before the Windows startup screen appears, press the F8 key repeatedly.
The information below will be displayed.

Safety mode
Safe Mode with Networking
Safe Mode with Command Prompt
Enable startup log
Enable VGA Mode
last valid configuration
Directory services restore mode (domain control only)
Debug Mode
Disable automatic restart during system failure
Disable driver signature enforcement
Start Windows normally

Select the Start Windows normally option.
If it doesn't work with the normal option, try Safe Mode with Networking, if you can access it, uninstall the software that was installed and try to start Windows normally.

If it still doesn't work:
I suggest that you first access the troubleshooting screen and try to restore the system to an earlier date.

To access the Troubleshooting screen without the installation media, follow the steps below:

Shut down the computer using the On / Off button;
Turn on the computer by constantly pressing the F8 key;
In the options that appear, click on Troubleshooting;
Now click on Advanced Options;
Under Advanced Options click on System Restore, choose a date and proceed with the screen directions. This procedure will take a few minutes.
Note If the F8 key does not work, simultaneously try the Shift + F11 keys. Each manufacturer has a different configuration to access the Troubleshooting screen. Consult the equipment manual can help.
 

Also, perform a hardware scan and let me know the outcome of it: https://support.hp.com/us-en/document/ish_2854458-2733239-16 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

NIRVANA_95
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.