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- HP Community
- Notebooks
- Notebook Boot and Lockup
- BIOS lock

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04-02-2025 10:22 AM
Hi, im asking for my friend. Hes having issues with his notebook- managed to get his BIOS locked, and after entering 3 wrong passwords, it wont display the 8digit code for recovery "as it should". And as from i found out, this notebook doesnt have a CMOS batter, as its integraded into the main battery. We alredy tried all the possible dumbass combiantions and allat. Is there any other possible way of unlocking it? Pleassss HP he said he aint paying for another one 😞
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Accepted Solutions
04-02-2025 10:52 AM
Hello @Kotatko ,
Welcome to the HP Poly community.
According to the Community's Rules of Participation:
4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs or any other safety measures.
Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.
For cases related to BitLocker issues, please contact Microsoft Support.
The only way to recover your PC's BitLocker key is if you printed it out or exported it to your Microsoft account when you first set up your PC.
Find your BitLocker recovery key - Microsoft Support
Without the key, you will have to clean install Windows on the encrypted drive so you can use your PC again.
Best regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
04-02-2025 10:52 AM
Hello @Kotatko ,
Welcome to the HP Poly community.
According to the Community's Rules of Participation:
4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs or any other safety measures.
Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.
For cases related to BitLocker issues, please contact Microsoft Support.
The only way to recover your PC's BitLocker key is if you printed it out or exported it to your Microsoft account when you first set up your PC.
Find your BitLocker recovery key - Microsoft Support
Without the key, you will have to clean install Windows on the encrypted drive so you can use your PC again.
Best regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN